Provide Tier-2 IT support for APAC users: troubleshoot hardware and AV, manage onboarding/offboarding, handle ITSM tickets to SLA, maintain assets and inventory, image and provision devices, assist with basic network room tasks, and ensure security and compliance.
Description
Company is seeking a dedicated Tier-2 IT Support Engineer to support the Singapore office and APAC users. The role focuses on providing timely, professional IT support in line with company policies and SLAs, including hardware support, onboarding/offboarding, ITSM ticket handling, and workplace IT maintenance.
Core Responsibilities:
1. IT Support & Hardware Maintenance
- Troubleshoot and repair hardware issues (laptops, docks, monitors, peripherals, cables)
- Maintain and support end-user workstations
- Manage setup and maintenance of docking stations, screens, and accessories
2. ITSM & Ticket Management
- Ensure SLA compliance and timely resolution of tickets
- Maintain daily service reporting (ticket volume, SLA performance, user feedback)
3. Onboarding & Offboarding
- Prepare and configure laptops for new hires
- Perform user account setup and access provisioning
- Manage employee offboarding, including device recovery and access removal
4. AV & Meeting Room Support
- Provide support for conference room AV systems
- Troubleshoot meeting room connectivity and equipment issues
5. Infrastructure & Network Room Support
- Perform basic network room maintenance under client guidance
- Assist with connectivity-related troubleshooting (basic level)
6. IT Asset & Inventory Management●
- Maintain IT asset inventory and perform regular stocktakes
- Manage spare laptops and ensure readiness of stock devices
- Perform monthly inventory reconciliation
7. Device Imaging & Deployment
- Prepare and image laptops for deployment
- Support MDM tools and device provisioning (where applicable)
8. Security & Compliance
- Follow IT security policies and device hardening standards
- Ensure proper handling of PII and secure data practices
- Support media sanitization and secure device disposal
9. Team Collaboration & Reporting
- Participate in Tier-2 IT support meetings and training sessions
- Support team coverage and backfill when required
- Contribute to continuous service improvement initiatives
Required Skills:
- Hardware troubleshooting & break/fix (laptops, peripherals, docking stations)
- ITSM/ticketing systems experience with SLA adherence
- Microsoft 365 administration and end-user support
- Okta (SSO, identity & access management)
- AV / conference room support
- Onboarding/offboarding processes
- Basic networking knowledge (network room support under guidance)
- IT security & compliance awareness
- Strong English communication skills
Nice to Have:
- Experience supporting APAC / multi-site environments
- IT asset & inventory management experience
- Experience with imaging/MDM tools (Intune, Autopilot, Jamf)
- Experience with reporting, documentation, and operational tracking
Work Arrangement:
- 3 days per week
- 2 days onsite, 1 day remote
- Working hours: 09:00–18:00 SGT
Similar Jobs
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
As a Strategy Insights & Planning Consultant, you'll lead project execution, design analyses, synthesize findings, communicate results, and mentor juniors while focusing on client solutions.
Top Skills:
Data AnalyticsTechnology Products
.jpg)
Marketing Tech • Mobile • Software
Lead APAC communications strategy and execution to build brand awareness, thought leadership, and executive visibility. Localize global narratives, manage media and agency relationships, support product and customer storytelling, collaborate cross-functionally, and measure communications impact to optimize regional strategy.
Top Skills:
AIBrazeBrazeaiMarketing Technology
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The role involves researching and developing large language models (LLMs) with a focus on transformer architecture, data curation, distributed training, and optimization. Responsibilities include conducting experiments, collaborating with teams, and staying updated on deep learning advancements.
Top Skills:
Distributed ComputingLarge Language ModelsPythonPyTorchTransformer Architectures
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
