Provides Tier-2 IT support for Singapore and APAC users, including hardware troubleshooting, conference-room AV support, workstation maintenance, onboarding and offboarding, laptop imaging, ITSM ticket handling, inventory management, network-room maintenance, security compliance, and SLA reporting.
Description
The company is looking for dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with company policies and SLAs - hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.
Responsibilities:
- Hardware break/fix for laptops, accessories, and other IT equipment
- AV support for conference rooms
- Maintenance of workstations (docking stations, screens, cables)
- Basic maintenance of the network room (with client-provided instructions)
- Onboarding and offboarding of employees
- IT equipment inventory stocktaking
- Preparation and imaging of laptops for local stock; upkeep of spare laptops
- Handling IT support tickets via the client ITSM system
- Participation in Tier-2 IT support team meetings and training
- Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists
Must-have skills:
- Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging
- ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
- Microsoft 365 administration & support
- Okta — identity / SSO / access management
- AV / conference-room support
- Onboarding / offboarding of employees
- Networking basics — network-room maintenance (with client instructions)
- IT security & compliance — device hardening, access control, PII handling, media sanitization
- English-language professional support & communication
Nice-to-have skills:
- APAC / regional multi-site user support experience
- IT asset / inventory management & stocktaking
- Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
- Daily reporting, team collaboration & backfill coverage
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The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
