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Lead the AI Platform team at Airwallex, focusing on AI innovation and operational efficiency through collaboration, strategy development, and project management.
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We are seeking a highly skilled and dedicated On-Site Support Engineer to join our dynamic team. The successful candidate will be responsible for providing top-quality technical support and ensuring the seamless operation of IT systems at our clients' locations. This role requires a proactive approach to problem-solving, excellent communication skills, and a customer-centric mindset.
Key Responsibilities
- Technical Support: Provide on-site technical assistance and resolve hardware and software issues for clients.
- System Maintenance: Perform regular maintenance and updates to ensure optimal performance of IT systems.
- Installation and Configuration: Install, configure, and test new hardware and software at client sites.
- Network Management: Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.
- Client Training: Provide training and support to clients on the use of IT systems and software applications.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes.
- Collaboration: Work closely with the IT team and other departments to deliver comprehensive support solutions.
- Emergency Support: Provide timely on-site support in emergency situations and participate in after-hours support rotation as needed.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience in an on-site support or similar technical role.
- Technical Skills: Strong knowledge of Windows and Linux operating systems, networking protocols, and hardware troubleshooting.
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to issue resolution.
- Customer Service: Exceptional customer service skills and a commitment to delivering high-quality support.
More information about NXP in Singapore...
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
