IT Operations Associate

Who are we? 

We are ADDX, the entry point into private markets, and we aim to democratize private market investments. As a team, we strive to build a future where everybody can access financial ecosystems easily, fairly, and safely. Our team’s belief is real economies benefit when capital flows freely and efficiently, especially in the private market space.

Why join us?

· We have built the world’s first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore (MAS).

· ADDX is a global private market exchange headquartered in Singapore. To date, ADDX has listed more than 60 deals on its platform and worked with blue-chip names such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, as well as Temasek-owned entities Mapletree, Azalea, SeaTown and Fullerton Fund Management.

. The full-service capital market platform has raised a total of US$140 million in funding since its inception in 2017.

· We are backed by companies such as Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, Japan Investments Corporation, the Development Bank of Japan (DBJ), UOB, KB Securities, Tokai Tokyo Financial Holdings and Hamilton Lane.

We are growing, and we are looking for talented individuals to join our team and take us forward as the leader of the private market. If you believe in a future of fair financial markets, just like we do, we’ve been waiting for you at ADDX.

Key Responsibilities:

1. IT Systems & Infrastructure Management

- Install, configure, and maintain Windows, macOS, and Linux operating systems across user devices and servers.

- Perform system upgrades, patches, and routine maintenance to ensure system stability and security.

- Manage installation, upgrades and configuration of hardware and software.

- Manage IT policies and ensure policies and best practices followed to maintain system security and compliance.

- Assist the department head in ensuring IT assets and systems are secure, reliable, resilient and recoverable.

2. IT Device & Asset Management

- Manage company IT assets, including laptops, desktops, mobile devices, printers, and other peripherals.

- Ensure proper inventory tracking, procurement, and disposal of IT equipment.

- Enforce IT policies for device security hardening, such as encryption and access control.

3. IT Support & Incident Management

- Provide technical support to employees for IT-related issues, both in-person and remotely.

- Document and maintain a knowledge base for common troubleshooting steps and user guides.

- Work with helpdesk or ticketing systems to track and resolve IT incidents efficiently.

4. IT Vendor & Budget Management

- Manage relationships with IT vendors and service providers for hardware, software, and networking solutions.

- Evaluate, procure, and manage SaaS applications, software licenses, and IT service contracts to ensure the IT spend is within budget.

- Coordinate with external vendors for repairs, upgrades, and support as needed.

5. Security, Risk & Compliance Support

- Work closely with the security team to ensure all IT assets comply with IT security policies and best practices.

- Perform user access management, user access review and vulnerability patching.

- Provision of support during audits and due diligence assessments for all IT-related matters.

- Support the Risk Management function in maintaining the register of critical systems, as identified through Business Impact Analysis, in collaboration with business functions.

- Own and maintain the risk and controls register for all IT-related implementations.

Required Skills & Qualifications:

- 2-5 years of experience in IT operations, system administration, or IT support roles.

- Strong understanding of Windows, macOS, and Linux operating systems.

- Experience with system updates, patch management, and troubleshooting IT issues.

- Familiarity with IT asset management and device setup.

- Experience with Active Directory andMicrosoft 365 Administration.

- Ability to manage IT vendors and service contracts.

- Good knowledge of basic networking (Wi-Fi, VPN, firewall configurations, etc.).

- Familiarity with IT security best practices and frameworks, including user access control review and compliance (e.g. SOC2 Type2, CIS, NIST).

- Strong problem-solving skills and ability to handle ad-hoc IT operational issues.

- Good communication skills to coordinate with engineering, DevOps, and security teams.

- Experience working with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus.

Due to our limited capacity, we regret that only shortlisted candidates will be notified.