IT Manager – Modern Meeting Rooms Engineering

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Johnson & Johnson is hiring a IT Manager – Modern Meeting Rooms Engineering to be located in Singapore.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Raritan, NJ: R-023011

Beerse, Belgium: R-024087

Singapore: R-024093

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are seeking a strategic Technology Manager to provide strategic leadership and comprehensive oversight in the implementation of enterprise meeting rooms and collaboration technologies within our End User Services organization. The ideal candidate will be instrumental in shaping product vision and strategy, ensuring that meeting room and collaboration solutions adhere to established standards while delivering measurable business value.

Key Responsibilities:

• Develop and articulate the product strategy, technology, and service roadmaps. Lead global deployments and support models. Continuously improve user experience and run the technology lifecycle for meeting room systems.
• Communicate effectively within technical and business environments, interpreting, developing, and communicating information to multiple levels and audiences.
• Identify, design, and implement automation across the service to improve outcomes and capabilities.
• Passion for learning new technologies and staying up to date with industry trends, standard methodologies, and new technologies in real-time collaboration and AI.
• Work with tech and business teams to set priorities, define requirements, and update legacy meeting rooms technology.
• Conduct detailed research into new technologies, innovative solutions, and intelligent automations to champion continuous improvement of the service.
• Conduct lab evaluations of new products and services. Clearly assess products/services for functional suitability, security requirements, and general IT management principles.
• Demonstrate strong PowerShell scripting knowledge and application integrations for our technology portfolio to enable deployment and operations tasks. Write automation requirements for the team and specific scripts for testing and validation.
• Design and deploy Zoom and Microsoft Teams Room Systems and run these systems via Admin Center.
• Handle Windows systems, including concepts such as WMI, group policies, Windows registry, and ideally any exposure to VMware Workspace One or Intune device management.

Qualifications

Required:

• A Bachelor’s or Master’s degree, or equivalent work experience.
• Minimum 7 years leading global IT programs
• 5 years of experience in meeting rooms and video collaboration technology.
• Proven expertise in Microsoft Teams, Zoom, and managing Video Conferencing services.
• Deep technical knowledge in Audio Visual, Virtual Collaboration, Networking, VoIP, Operating Systems, Security, Computing hardware and software required.
• Experience with strategic program management, synthesizing leadership, team, and customer inputs into decisions.
• Agile methodology experience essential.
• Strong organizational and collaboration skills, able to influence without authority.
• Passion for learning new technologies and staying up to date with industry trends, standard methodologies, and emerging technologies in real-time collaboration and AI.

Preferred:

• Familiarity with ITIL concepts, practices, and procedures preferred.
• Excellent communication skills (oral, business writing, communicating, listening) preferred.
• Focus on end-user needs and service orientation preferred.
• Proven thought leadership in technology innovation and adoption preferred.
• Sound organizational skills preferred.
• Ability to navigate and produce results in a global organization preferred.

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