IT Business Analyst

This role acts as the primary bridge between business stakeholders and technical teams, translating business needs into clear functional requirements and user stories.
Supports product owners, SMEs, engineers, and architects in solution design, prioritization, and agile delivery.
Performs scrum master duties, including sprint planning, backlog refinement, and ensuring shared understanding of acceptance criteria.
Oversees testing, UAT sign‑off, and risk escalation to ensure high‑quality, production‑ready delivery.
Applies strong business analysis, data-driven insights, and stakeholder influence to drive end‑to‑end project outcomes.

Key Responsibilities:
• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams
• Support product owner, SME (Subject Matter Expert), engineers and architects in solutioning conversations, ensuring optimum leverage in underlying components while meeting business needs
• Conduct prioritization with product owner
• Play scrum master role and perform sprint planning
• Ensure squad members have accurate understanding on user stories and acceptance criteria
• Ensure delivery (code/product) is adequately tested to an acceptable standards
• Ensure UAT sign off is secured for deployment into production
• Use data to elaborate and justify
• Escalate risks and issue as necessary

General Accountabilities:
• Work independently on tasks identified in the job profile with minimal guidance or oversight
• Develops a strategy / plan for project or program execution and actively manages its deployment

Behaviors & Interpersonal Skills:
• Convert data into business information, and conveys context when providing technical guidance
• Influences peers and immediate supervisors to mitigate conflict and builds consensus in leading projects

Job Functional Knowledge:
• Possesses depth of technical and functional knowledge outlined in the corresponding job profile and knowledge of related job disciplines that are closely related to their role
• Stays abreast of advancements in their technical field and can identify and apply these changes in their own work environment

Standard of Work:
• Straightforward tasks likely to be completed to an acceptable standard
• Works within defined guidelines and policies with less direction based on project and program priorities

People Leadership & Autonomy:
• Accountable for own work and may provide process and/or work standards advice within the team and/or area of specialty
• Support in leading projects or work streams and contributes to theirs planning
• Provides guidance to junior members of the team, as well as gains guidance from their supervisor(s)

Problem Solving:
• Independently applies problem-solving abilities and exercises judgement to address business requirements

Context & Business Knowledge:
• Understands the essential business or functional factors and how they influence one’s own domain
• Demonstrates general knowledge of the organization, its business processes

Impact:
• Impacts a range of operational, project or service activities within own area, that may have ultimate influence on the organization

Job-specific Accountabilities:
• Interprets and documents business and functional requirements
• Research and documents issues involving workflow procedures and processes
• Analyzes data and develops creative solutions
• Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation
• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems
• Translates business and user requirements into Epics, Features, and User Stories
• Facilitates the design sessions with the project implementation team
• Determines the acceptance testing framework and standards to assess completed projects
• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
• Evaluates and recommends technological solutions that align with business needs and industry leading practices
• Facilitates communication between business stakeholders and technical teams throughout the project lifecycle
• Collaborates with development teams to ensure successful implementation of system enhancements or new solutions

Technical and Functional Knowledge
• In-depth understanding of business analysis principles and methodologies, and technological systems
• Good understanding of the group function including product offerings, and service and management structure
• Understanding of system design and analysis and user testing
• Experienced using business analysis tools and techniques
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels
• Understanding of relevant software development methodologies
• Familiarity with enterprise-level systems and applications

Skills
• Project management
• Workflow design
• Stakeholder management
• Data analytics
• Technical documentation
• Agile

Required Qualifications:

• Minimum 5 years’ experience in BA role

• Experience in Life Insurance organization is a must

• Experience in writing business and technical requirements is a must, preferably for workflow, document management system, document generation engine and APIs

• Delivery experience in Agile preferred

• Experience working with regional development team preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].