Jobs at Manulife

Leads regional cyber risk management and resiliency across Asia. Oversees risk interpretation, documentation, residual risk validation, regulatory and audit support, incident readiness, playbooks, simulations, and cross-market incident escalation. Manages Country Cyber Leads, aggregates systemic risk themes, partners with security engineering and program teams, and provides senior leadership with actionable cyber risk insights and final escalation decisions.

Leads Asia technology strategy and operations while owning Manulife’s global cloud environment and platform agenda. The role oversees Azure, AWS, and AliCloud strategy; cloud engineering, infrastructure, networks, end-user services, resilience, automation, modernization, financial management, and regulatory risk. It drives cloud migration, data-center exits, infrastructure-as-code, platform engineering, AI-enabled operations, and multi-country technology delivery while building distributed leadership teams and reusable cloud products.

Leads Singapore Marketing strategy, annual planning, transformation, strategic portfolio governance, budgeting, investment prioritization, benefits realization and operating-model evolution. Partners with senior leaders across functions to align priorities, manage dependencies, track execution, improve efficiency and deliver customer and commercial outcomes. The role also supports the CMO Office, leads cross-functional initiatives, develops governance, drives change adoption and coaches team members.

Supports business growth through performance reporting, business planning, project and workstream coordination, adviser training programs, sales enablement, communications, events, and stakeholder management. Prepares presentations and business updates, analyzes market and performance data, maintains action trackers, coordinates vendors and external trainers, and facilitates timely execution within established policies and approval processes.

Own end-to-end pricing for life insurance products, particularly Indexed Universal Life. Build and validate actuarial models, analyze profitability and risks, prepare governance materials, translate product features into system requirements, support UAT and launch, and mentor junior actuarial colleagues.

Leads strategic technology initiatives and digital transformation through scalable, secure cloud-native and microservices architectures. Drives AI adoption, conducts technical assessments and proofs of concept, develops solution blueprints, evaluates vendors, and guides modernization. Partners with business, product, and engineering stakeholders to deliver transformation proposals and implementation architectures while ensuring security, governance, regulatory compliance, resiliency, and availability.

Support agency management through social media content governance, compliance reviews, audit tracking, stakeholder coordination, event administration, marketing invoice processing, agency communications, and taskforce support. Provide confidential executive assistance to the CEO, including schedule coordination and documentation management. Ensure timely follow-up on training, attestations, CPD requirements, service recovery, and other governance activities while maintaining accurate records and professional communication.

Develop and modernize full-stack applications using React, Angular, Node.js, Spring Boot, GraphQL, and microservices. Improve backend-to-frontend architecture, make strategic technical decisions, design and test user interfaces and APIs, enhance system performance and reliability using New Relic and telemetry, and mentor junior engineers. The role requires cloud, database, DevOps, source-control, and task-management experience.

Manages post-sales servicing for high-net-worth insurance policies, coordinating policy changes, illustrations, claims, appeals, and related transactions. Provides guidance, tracks requests, maintains service reports, ensures accurate documentation, performs AML and enhanced due diligence checks, supports bank onboarding, delivers operations training, and improves processes while coordinating with internal teams, distribution partners, financial representatives, and clients.

Lead the design, development, and delivery of AI and GenAI solutions across business domains. Act as an AI Product Owner, translating business challenges into scalable solutions, managing cross-functional delivery squads, and measuring adoption and business value. Develop machine learning, LLM, RAG, agentic AI, orchestration, and governance capabilities while mentoring technical teams and advancing reusable AI standards and assets.

Lead enterprise portfolio strategy and governance: prioritize intake, optimize resource capacity and delivery, track benefits/KPIs, manage portfolio risk/costs, oversee cross-functional strategic programs, and influence senior stakeholders for strategic alignment.

Leads Asia claims performance management, operational analytics, KPI governance, dashboard oversight, executive reporting, and regional coordination. Identifies trends, risks, and improvement opportunities while supporting claims automation, straight-through processing, adjudication governance, audits, fraud reporting, and stakeholder communications. Maintains regional claims documentation and SharePoint knowledge resources, coordinates governance forums, tracks actions, and provides insights to improve claims efficiency, customer outcomes, and operational effectiveness.

Partner with agency leaders to enable and scale recruitment through systems, processes, data-driven insights, and end-to-end projects. Lead infrastructure and platform improvements, support recruitment execution at branch level, and translate recruitment data into actionable KPIs. Provide stakeholder engagement, on-site support, and lead cross-functional initiatives to improve recruitment effectiveness and compensation frameworks.

Support agency recruitment by partnering with leaders to coordinate campaigns, onboarding, events, and reporting; monitor KPIs; resolve recruitment issues; implement process improvements; provide on-site and operational support.

Supports corporate insurance sales operations through market research, sales tracking, campaign fulfilment governance, case management, policy servicing follow-ups, and business development events. Analyzes sales data, prepares insights and recommendations, coordinates meetings and training, and assists stakeholders throughout the sales process.

Leads Manulife Singapore’s High Net Worth growth strategy by identifying and commercializing new opportunities, enhancing propositions, improving distribution-channel performance, and driving strategic initiatives from planning through execution. The role partners with Product, Distribution, Operations, Marketing, and senior stakeholders to deliver measurable commercial outcomes, monitor value realization, optimize performance, and support business transformation across the HNW portfolio.

Leads end-to-end business and process transformation across bancassurance partnerships, redesigning customer journeys, operating models, governance, and workflows. Coordinates cross-functional stakeholders, manages implementation plans, risks, adoption, and benefits realization, and reports outcomes to senior leadership. Requires substantial transformation, process improvement, consulting, operating model, or complex program delivery experience, with financial services and Agile or Lean expertise preferred.

Leads Manulife Singapore’s bancassurance transformation portfolio and complex strategic initiatives. Responsibilities include developing integrated roadmaps, prioritizing investments and resources, establishing governance, coordinating cross-functional and bank-partner delivery, tracking benefits realization, and presenting risks and recommendations to senior management. The role also leads the Business & Process Transformation team and strengthens organizational capabilities in change management, business readiness, and adoption.

Develops bancassurance growth opportunities across bank partnerships, conducts market and competitive analysis, builds investment-ready business cases, supports executive strategy decisions, and helps mobilize strategic initiatives. The role collaborates across Finance, Actuarial, Product, Distribution, Analytics, Transformation, and business teams to shape partnership strategies, assess commercial potential, track progress, and influence stakeholders without direct authority.

The Director, Oversight & Governance establishes PMO governance frameworks, monitors compliance, conducts stage-gate reviews and audits, and develops dashboards tracking project performance and benefits. The role analyzes portfolio data, assures data integrity, maintains governance documentation, supports executive reporting, and identifies improvement opportunities. It collaborates with portfolio, project, finance, business, and strategy teams to strengthen enterprise-wide project governance and value realization.