Jobs at Manulife

Supports business growth through performance reporting, business planning, project and workstream coordination, adviser training programs, sales enablement, communications, events, and stakeholder management. Prepares presentations and business updates, analyzes market and performance data, maintains action trackers, coordinates vendors and external trainers, and facilitates timely execution within established policies and approval processes.

Lead life insurance product development from concept through launch, managing product enhancements, roadmaps, business cases, specifications, stakeholder alignment, and point-of-sale materials. Identify market opportunities and customer needs, develop value propositions, partner with distribution on sales campaigns, and coordinate cross-functional teams across actuarial, operations, technology, legal, compliance, and risk. Ensure strong governance, risk oversight, and disciplined delivery of product initiatives.

Leads customer-centric product proposition design, positioning, go-to-market execution, sales enablement, training, and launch communications. Coordinates Product, Marketing, Distribution, and Operations stakeholders; facilitates workshops and execution cadences; translates complex product features into customer-friendly messaging; and supervises a team of 2–3. Owns proposition decks, pitchbooks, training materials, customer testing insights, and distributor adoption initiatives.

Leads product transformation across the full product lifecycle, improving development and delivery processes, governance, efficiency, and time-to-market. Responsibilities include managing transformation roadmaps, book-of-work planning, prioritization, change implementation, SOPs, process redesign, continuous improvement, and cross-functional program delivery. The role prepares executive reporting, coordinates Product, IT, Operations, and Distribution stakeholders, and supports adoption of sustainable ways of working and AI-enabled capabilities.

Leads Manulife Singapore’s bancassurance transformation portfolio and complex strategic initiatives. Responsibilities include developing integrated roadmaps, prioritizing investments and resources, establishing governance, coordinating cross-functional and bank-partner delivery, tracking benefits realization, and presenting risks and recommendations to senior management. The role also leads the Business & Process Transformation team and strengthens organizational capabilities in change management, business readiness, and adoption.

Leads end-to-end business and process transformation across bancassurance partnerships, redesigning customer journeys, operating models, governance, and workflows. Coordinates cross-functional stakeholders, manages implementation plans, risks, adoption, and benefits realization, and reports outcomes to senior leadership. Requires substantial transformation, process improvement, consulting, operating model, or complex program delivery experience, with financial services and Agile or Lean expertise preferred.

Leads Manulife Singapore’s bancassurance strategy and key banking partnerships. Defines long-term partnership direction, growth priorities, market intelligence, strategic opportunities, and investment cases across retail, wealth, private banking, SME, and digital channels. Presents recommendations to senior stakeholders, leads a strategy team, shapes partner agendas, and works with transformation teams to execute approved priorities.

Lead the development of AI and ML solutions for underwriting, manage a team of data scientists, and ensure compliance and governance in initiatives.

Supports Digital Business and GenAI initiatives within the Bancassurance team through project coordination, business and customer research, analysis, deliverable tracking, storyboard preparation, requirements documentation, meeting support, and follow-up actions. The intern collaborates with cross-functional stakeholders to improve digital journeys and identify GenAI use cases while contributing to business planning and management discussions.

Lead end-to-end talent acquisition for permanent, regional, campus, internship, and graduate roles. Partner with hiring managers to define requirements, develop sourcing strategies, screen and assess candidates, present qualified slates, manage offers and onboarding, and ensure compliance. Build talent pipelines through market mapping, universities, referrals, agencies, job boards, social media, and professional networks. Provide market insights and support employer branding and talent engagement initiatives.

Leads Asia technology strategy and operations while owning Manulife’s global cloud environment and platform agenda. The role oversees Azure, AWS, and AliCloud strategy; cloud engineering, infrastructure, networks, end-user services, resilience, automation, modernization, financial management, and regulatory risk. It drives cloud migration, data-center exits, infrastructure-as-code, platform engineering, AI-enabled operations, and multi-country technology delivery while building distributed leadership teams and reusable cloud products.

Leads Singapore Marketing strategy, annual planning, transformation, strategic portfolio governance, budgeting, investment prioritization, benefits realization and operating-model evolution. Partners with senior leaders across functions to align priorities, manage dependencies, track execution, improve efficiency and deliver customer and commercial outcomes. The role also supports the CMO Office, leads cross-functional initiatives, develops governance, drives change adoption and coaches team members.

Own end-to-end pricing for life insurance products, particularly Indexed Universal Life. Build and validate actuarial models, analyze profitability and risks, prepare governance materials, translate product features into system requirements, support UAT and launch, and mentor junior actuarial colleagues.

Leads strategic technology initiatives and digital transformation through scalable, secure cloud-native and microservices architectures. Drives AI adoption, conducts technical assessments and proofs of concept, develops solution blueprints, evaluates vendors, and guides modernization. Partners with business, product, and engineering stakeholders to deliver transformation proposals and implementation architectures while ensuring security, governance, regulatory compliance, resiliency, and availability.

Support agency management through social media content governance, compliance reviews, audit tracking, stakeholder coordination, event administration, marketing invoice processing, agency communications, and taskforce support. Provide confidential executive assistance to the CEO, including schedule coordination and documentation management. Ensure timely follow-up on training, attestations, CPD requirements, service recovery, and other governance activities while maintaining accurate records and professional communication.

Develop and modernize full-stack applications using React, Angular, Node.js, Spring Boot, GraphQL, and microservices. Improve backend-to-frontend architecture, make strategic technical decisions, design and test user interfaces and APIs, enhance system performance and reliability using New Relic and telemetry, and mentor junior engineers. The role requires cloud, database, DevOps, source-control, and task-management experience.

Manages post-sales servicing for high-net-worth insurance policies, coordinating policy changes, illustrations, claims, appeals, and related transactions. Provides guidance, tracks requests, maintains service reports, ensures accurate documentation, performs AML and enhanced due diligence checks, supports bank onboarding, delivers operations training, and improves processes while coordinating with internal teams, distribution partners, financial representatives, and clients.

Lead the design, development, and delivery of AI and GenAI solutions across business domains. Act as an AI Product Owner, translating business challenges into scalable solutions, managing cross-functional delivery squads, and measuring adoption and business value. Develop machine learning, LLM, RAG, agentic AI, orchestration, and governance capabilities while mentoring technical teams and advancing reusable AI standards and assets.

Leads Asia claims performance management, operational analytics, KPI governance, dashboard oversight, executive reporting, and regional coordination. Identifies trends, risks, and improvement opportunities while supporting claims automation, straight-through processing, adjudication governance, audits, fraud reporting, and stakeholder communications. Maintains regional claims documentation and SharePoint knowledge resources, coordinates governance forums, tracks actions, and provides insights to improve claims efficiency, customer outcomes, and operational effectiveness.

Supports corporate insurance sales operations through market research, sales tracking, campaign fulfilment governance, case management, policy servicing follow-ups, and business development events. Analyzes sales data, prepares insights and recommendations, coordinates meetings and training, and assists stakeholders throughout the sales process.