Jobs at Manulife

Leads product transformation across the full product lifecycle, improving development and delivery processes, governance, efficiency, and time-to-market. Responsibilities include managing transformation roadmaps, book-of-work planning, prioritization, change implementation, SOPs, process redesign, continuous improvement, and cross-functional program delivery. The role prepares executive reporting, coordinates Product, IT, Operations, and Distribution stakeholders, and supports adoption of sustainable ways of working and AI-enabled capabilities.

Lead the development of AI and ML solutions for underwriting, manage a team of data scientists, and ensure compliance and governance in initiatives.

Provides strategic legal and regulatory advice on insurance, wealth, and high-net-worth products from concept through launch. Partners with senior leaders across Product, Distribution, Actuarial, Operations, and Compliance; supports product governance, commercial arrangements, regulatory engagement, and strategic business initiatives. Translates regulatory developments into practical advice, represents Legal with regulators and governance committees, contributes to regional and global policy discussions, and mentors junior legal team members.

Provides product and sales compliance advisory support, reviews insurance product materials, manages regulatory changes, investigates complaints and whistleblowing cases, coordinates regulatory responses, prepares reports and training, and maintains compliance policies. The role supports business stakeholders and strategic initiatives while ensuring adherence to Singapore insurance and financial advisory regulations.

Manage life insurance product development from concept through launch, including business cases, specifications, stakeholder alignment, point-of-sale materials, and roadmap execution. Identify market and customer opportunities, develop product strategies and value propositions, collaborate across distribution, actuarial, operations, technology, legal, compliance, and risk teams, support sales campaigns, and ensure governance, risk oversight, and disciplined project delivery.

Monitor insurance sales and advisory activities for regulatory and internal-policy compliance. Analyze monitoring results, complaints, and incidents to identify risks, control gaps, and quality issues. Support remediation, training, competency improvement, governance reporting, and stakeholder collaboration across distribution channels.

Lead the architecture and integration of scalable Health AI solutions across Asia. Design secure, reusable enterprise patterns for Generative AI, RAG, agentic workflows, data pipelines, and Azure-based platforms. Partner with data science, engineering, business, security, and governance teams to translate health priorities into production-ready solutions. Establish standards, guide implementation from prototype to scale, influence roadmaps, mentor teams, and ensure measurable business impact, governance, monitoring, and risk controls.

Support the Bancassurance Strategic Development team by assisting with project coordination (timelines, stakeholders, deliverables), documentation, meeting prep and follow-ups. Conduct targeted research and basic data analysis to inform strategy, contribute ideas for digital/Gen AI initiatives, and help improve departmental efficiency under senior guidance.

Manage Singapore investment operations across asset classes, supporting trade lifecycle processing, cash management, reconciliations, fund launches, client onboarding, reporting, and operational issue resolution. Partner with portfolio managers, investment, risk, compliance, finance, custodians, brokers, and service providers. Oversee operational risk and controls, support audits and regulatory reviews, and drive process improvements, automation, and implementation of new systems, products, and requirements.

Conduct medical, mortality, and underwriting research to modernize and maintain the Manulife Underwriting Manual across Asia. Evaluate medical evidence, mortality risks, underwriting methodologies, and portfolio impacts; develop defensible guidance on requirements, classifications, ratings, and exclusions. Collaborate with underwriting, medical, actuarial, claims, and external experts, while presenting recommendations to leadership and governance committees. Support risk philosophy development and AI-enabled underwriting knowledge assets.

Supports corporate insurance sales operations through market research, sales tracking, campaign fulfilment governance, case management, policy servicing follow-ups, and business development events. Analyzes sales data, prepares insights and recommendations, coordinates meetings and training, and assists stakeholders throughout the sales process.

Lead the design and delivery of innovative insurance products from concept through launch. Own product roadmaps, identify market and customer opportunities, develop value propositions, align cross-functional stakeholders, support sales campaigns, and ensure strong governance, risk oversight, and project execution. The role requires strategic leadership, insurance product expertise, commercial judgment, and the ability to influence senior stakeholders across distribution, actuarial, operations, technology, legal, and compliance.

Lead enterprise-wide transformation initiatives across insurance functions, translating strategy into execution, re-engineering processes, enabling digital and operational improvements, and driving cultural change. Partner with senior stakeholders to define roadmaps, manage complex programs, establish KPIs, mitigate risks, secure adoption, and deliver measurable ROI. The role requires deep insurance expertise, strong change leadership, data-driven decision-making, and proficiency in Agile, Lean Six Sigma, PMO governance, and stakeholder management.

Lead enterprise portfolio strategy and governance: prioritize intake, optimize resource capacity and delivery, track benefits/KPIs, manage portfolio risk/costs, oversee cross-functional strategic programs, and influence senior stakeholders for strategic alignment.

Support agency recruitment by partnering with leaders to coordinate campaigns, onboarding, events, and reporting; monitor KPIs; resolve recruitment issues; implement process improvements; provide on-site and operational support.

Lead post-launch (Day 2) management of complex life insurance product features: prioritize and deliver enhancements, ensure regulatory compliance and operational feasibility, manage production issues and UAT, drive root-cause fixes, and collaborate with Product, Technology, Risk, Compliance and Operations to improve processes and customer experience.

The Senior GenAI Scientist develops AI models to enhance marketing initiatives by collaborating with various teams, optimizing systems, and deploying solutions.

Support Benefits & Payments by managing policy servicing and payouts, analyzing and improving life insurance operations, translating business needs to functional requirements, liaising with IT, reviewing system enhancement requirements, performing UAT, handling service requests, updating SOPs, supporting audits and appeals, and managing the team inbox.

Lead strategy and transformation for Global High Net Worth across key markets. Define priorities, translate strategy into executable plans, coordinate cross-functional teams, establish governance, track KPIs and benefits, mitigate risks, and drive delivery of measurable business outcomes to support GHNW growth and operating model modernization.

Partner with agency leaders to enable and scale recruitment through systems, processes, data-driven insights, and end-to-end projects. Lead infrastructure and platform improvements, support recruitment execution at branch level, and translate recruitment data into actionable KPIs. Provide stakeholder engagement, on-site support, and lead cross-functional initiatives to improve recruitment effectiveness and compensation frameworks.