Responsibilities:
Act as Subject Matter Expert (SME) to key stakeholders, ensuring high customer satisfaction levels are achieved.
Resolve production issues by providing accurate solutions and educating stakeholders for future independence.
Influence the adoption of continuous improvement initiatives to enhance performance and efficiency.
Guide the launch of new systems and processes by creating documentation and providing training.
Mentor team members to ensure project and testing objectives are met with high quality.
Work with Business Partnering, Project Managers, and Solution Architects to implement business-led changes.
Deliver analysis documentation that can be easily reused and contribute to overall quality improvement.
Contribute to the development and maintenance of the strategic technical roadmap for the domain.
Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team.
Work Experience:
Necessary Work Experience includes:
5-10 years of relevant work experience (preferably in Insurance)
Preferred Work Experience includes:
Project management experience, business analysis and improvement experience.
Some experience in similar tech service environment within related industries.
Experience working in a team-oriented, agile, collaborative environment.
Intermediate knowledge in Software Development Lifecycle, Agile Methodology, and General Insurance.
Claims experience in Insurance will be considered an added advantage.
Some supervisory experience, mentoring, coaching and developing other members of an analysis team.
Able to demonstrate workable knowledge and experience in gathering/analysis, business process modelling/mapping and change management.
Qualifications:
Necessary Qualifications include:
Tertiary Degree or equivalent combination of education and work experience.
Preferred Qualifications include:
Graduated from Information technology, computer science, computer engineering or any technical related course.
Global Disclaimer:
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
Business Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Project Planning, Requirements Gathering, Risk Management, Sourcing Analytics, Stakeholder ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
