Assist Client Success Managers with onboarding new clients, scheduling meetings, maintaining records, and drafting reports while attending team meetings and updating documents.
Ensign is hiring !
Key Responsibilities:
- Onboarding of New Client, to assist CSM in:
- Consolidating contractual requirements (SOW)
- Scheduling and coordinating kick-off meetings (both internal and with client)
- Minutes taking
- Assist to maintain accurate records, tracking progress and client requests
- Existing Client, to assist CSM in:
- Scheduling and coordinating monthly/ad-hoc meetings
- Minutes taking
- Assist to maintain accurate records, tracking progress and client requests
- Assist in project management matters
- Assist in monthly report drafting and contextualizing
- CSM Team, to assist team in:
- Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work
- Updating of existing CSM team’s documents (SOP, Client Profile Sheet)
- Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP
- Collecting client’s feedback to identify common issues and opportunities for enhancing existing process
- Log extraction for specific clients
Ensign InfoSecurity Singapore Office
30A Kallang Place, #08-01, Singapore, Singapore , Singapore, 339213
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