The Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. Tasks include:
Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
Be the local hands and eyes for network and server equipment based locally.
Determine, recommend and test which products or software best suit our customers’ needs.
Provides training guidance to end-users, ensuring delivery of high quality and proactive support.
Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
Responsibilities:
Provide first and second level support for incidents and service requests to business colleagues. (70%)
Perform problem resolution and investigation into incidents. (10%)
Take part in Technology projects as required, either as the local IT colleague or as part of a wider global endeavor. (10%)
Maintains asset inventories, ensures stock of devices and peripherals is appropriate, orders new equipment etc. (10%)
3 to 5 Years of relevant work experience.
Associate Degree with Systems Engineering or Related field of study required.
Other Education / Certifications: MCSE, SCCM, ITIL Foundation, CCENT. Knowledge of common TD SYNNEX applications.
Able to execute instructions and to request clarification when needed.
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Possesses strong multi-cultural interpersonal skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to work independently with minimum supervision.
Able to maintain confidentiality of sensitive information
Able to build solid, effective working relationships with others.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to quickly learn new systems and technology.
Able to use relevant computer system applications at an advanced level.
Occasional non-standard work hours or overtime as business requires.
On-call availability required as necessary.
Professional, office environment.
Some travel required.
Key Skills
At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
