Workforce Performance Consultant - SG (Contractual)

Workforce Performance Consultant, Singapore (Contractual)

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

Visit https://www.unifocus.com for more details.

About the job (9-month Contract)

As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.

This is a fixed-term contractual role (9 months), offered on the company’s payroll. The position is based in Singapore and involves extensive travel as part of client engagements.

What will you do?

• Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.

• Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.

• Deliver outstanding training to clients across departments and positions.

• Assume responsibility for all pre-site preparation and post implementation feedback.

• Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.

• Proactively identify ‘at risk’ customers and red flag to the Account Management team.

• Adhere to processes defined for case logging and project feedback.

• Adhere to internal SLAs for Support and Customer Satisfaction.

• Contribute to Product Improvement and Innovation based on customer feedback collected by you.

We are looking for:

• Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.

• Familiarity with hotel software/technology systems.

• Knowledge of HRIS / Workforce Systems is preferred.

• Excellent command over written and spoken English.

• Excellent command over written and spoken Mandarin.

• Excellent Presentation Skills.

• Excellent Business Communication skills.

• Willing to travel extensively.

• Confident, disciplined and Focused on Customer satisfaction.

• Strong Problem-solving Skills.

• Ability to build relationships and quickly develop trust with executives.

• Aren’t afraid of taking ownership and accountability.

Contract Details

• Duration: 9 months (Contractual role)
• Engagement: On company payroll / fixed-term contract
• Location: Singapore (with travel as required)

This role requires candidates to be currently authorized to work in Singapore. Applicants must have valid work authorization for the Singapore location.

The Unifocus experience:

Our Culture Statement: Thriving Together, Achieving Greatness

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer a hybrid environment that promotes a healthy work-life balance.