HR Services Operations Manager, ASEAN

Company:Marsh Corporate

Description:

We are seeking a talented individual to join our HR Services (HRS) Operations team at Marsh. This role will be based in Singapore or Kuala Lumpur, Malaysia. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an HRSS Operations Manager, you will supervise junior HRSS Operations team members across the ASEAN region, providing training, coaching, career development, and performance management. You will manage client expectations, handle complex case escalations, and ensure adherence to business processes and compliance requirements.

You will also support projects, manage relationships with internal partners and external vendors, and oversee system changes and enhancements.

We will count on you to:

• Supervise and develop HRSS Operations team members in the ASEAN region.
• Manage client expectations and serve as the primary escalation point for complex cases.
• Implement business processes and ensure compliance with regulatory changes.
• Utilize case management reporting tools to monitor and meet Service Level Agreements (SLAs).
• Support and manage projects and vendor relationships.
• Develop and maintain Standard Operating Procedures (SOPs) and operational documentation.
• Ensure adherence to compliance, regulatory, and company policies to minimize risk.
• Collaborate with internal HRSS departments, HR partners, and Centers of Excellence (COEs) to ensure effective service delivery.

What you need to have:

• Experience managing HR Services or similar operations teams.
• Strong knowledge of HR processes, compliance, and regulatory requirements.
• Proven ability to manage client relationships and handle escalations.
• Excellent communication, leadership, and project management skills.

What makes you stand out:

• Ability to navigate through complex organizations.
• ASEAN regional exposure.
• Experience with Workday HRIS system.
• Strong stakeholder management and project management skills.
• Expertise in process improvements and root cause analysis.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.