Global Trade Specialist II

The Global Trade Specialist II will be responsible for overseeing all of Singapore’s import and export operations at our APO 3PL-managed distribution hub in Singapore. Acting as the primary point of contact for all import and export activities and processes.

This position is to be based in SG is essential and critical to our IDEXX’s success in the changing of all APO region supply chain that will insert IDEXX SG into all sales in the APO region. The increased complexity of this rapid increase and variety of work will impact all global trade in the region: 1) exports from multiple locations to SG, 2) imports into SG, 3) exports from SG, 4) coordination within region on their imports into APO region, and 5) all the various drop shipments to, from and within the APO region. This will impact shipments into SG and out to APO.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Day-to-Day Operations

• Oversee Import shipments into SG and ensure smooth flow of products into SG:
  • Review inbound documentation and order set-up
  • Work on SOPs with Customs Broker
  • Build KPIs for customs Broker
  • Collaborate with internal IDEXX (regions, transportation, planning, LOBs, intl shipping teams…etc) to be conduit into SG.
  • Build audit/monitoring program for SG imports
  • Review processes against best practices and any available IDEXX SG programs
  • Focus on real-time solutions, process changes, compliance and efficiency

• Oversee Export shipments from SG and ensure smooth flow of products from SG:
  • Generate GTS/SAP Commercial Invoice (CI) for SG exports. Troubleshoot any GTS CI issues (changes and additions)
  • Creation and reviewing outbound documentation and order set-up
  • Work on SOPs and KPIs with export declaration filer for export declarations
  • Maintain export documentation matrix for region
  • Collaborate with internal IDEXX (regions, transportation, planning, LOBs, regional import teams, Regulatory Affairs and Product Compliance...etc) to be conduit to SG.
  • Build audit/monitoring program for SG exports
  • Review processes against best practices and any available IDEXX SG programs
  • Focus on real-time solutions, process changes, compliance and efficiency
  • Awareness of activities that impact SG imports/exports such as: country of origin, valuation, tariff codes, import/export regulations, GST, overages/shortages, recordkeeping, permits, incoterms and documentation...etc.
  • Awareness on IDEXX’s international shipment structures, drop shipments, products, pricing procedures and item categories.
  • Strong usage of SAP and GTS to align with shipments and valuations.
  • Strong knowledge of international trade fundamentals.
  • Awareness of changes in SG and region that would impact imports/exports from SG.
  • Manage project as assigned, includes UAT testing for upcoming GTS to E4H Hanna migration
  • Manage documentation for returns processes to and from SG.
  • Additional Tasks
  • Back-up for IDEXX 3PL Coordinator for Dangerous Goods Certification and IATA DG by Air
  • Other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES:

• Willing to learn and curiosity about IDEXX business
• Strong communication and coordination skills, with the ability to effectively engage with diverse stakeholders across internal teams and external partners.
• Proactive and resourceful, with a positive attitude and the ability to take initiative.
• Resilient and capable of performing effectively under pressure in a fast-paced environment.
• Detail oriented, with strong analytical and problem-solving skills.
• Proficiency in SAP, with expertise in resolving issues related to SAP/GTS.
• Proficient in computer skills, including MS Office applications.
• Fluent in English, with excellent verbal and written communication skills. Additional languages are a plus.

• DPHYSICAL DEMANDS:
• Extensive sitting, phone and computer use.
• Capable of standing continuously for up to 2 hours.
• Extend and reach with hands and arms and use hands and fingers.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Extended hours may be required.
• Some travel required.

WORK ENVIRONMENT:

• General office environment or light laboratory/industrial, with some areas to assemble equipment, decontaminate potential biohazards and bench repair instruments.
• Normal office noise level, with occasional moderate noise.

LEVELING GUIDE:

• Requires knowledge and experience in own discipline; acquiring higher level knowledge and skills.  Builds knowledge of the organization, processes and customers.
• Solves a range of problems. Analyzes and recommends possible solutions.
• Receives a moderate level of guidance and direction as needed.

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