A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job DescriptionWe are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programs of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
QualificationsTo be successful in this role you will have:
- Exceptional customer service skills and an unwavering positive attitude.
- A passion for delivering exceptional, pro-active customer service.
- A degree or diploma in Hotel Management or equivalent
- Luxury hospitality experience of 2-4 years in related field.
- Minimum of 2 years’ experience in the same role
- Excellent communication and leadership skills.
- Familiarity with hotel management software.
- Have a genuine passion for people and the industry.
