Investigates scam-related customer accounts and transactions, documents evidence and decisions, coordinates containment actions, escalates complex cases, recommends fraud controls, supports audit issue closure, files suspicious transaction reports, and trains team members. The role requires strong investigative, analytical, communication, judgment, documentation, and organizational skills, along with banking fraud or transaction-monitoring experience.
Responsibilities:
- Conduct end to end scam-related investigations by reviewing customer’s information, account activity and transactions trials.
- Ensure timely review and document investigation steps, evidence, findings, decisions and rationale clearly.
- Take or coordinate timely containment actions in accordance with approved procedures, including transaction holds / account restrictions.
- Escalate high-impact, complex, unusual cases promptly to the appropriate fraud, compliance or management.
- Recommend controls eg continued monitoring, account restriction or other risk mitigation measures.
- Support for satisfactory closure of scam related issues / gaps arising from Internal / External audts.
- Filing of EM, where required.
- Conduct sharing session / training to CBGS team, where required.
Requirements:
Qualifications
- Bachelors Degree, preferably in in Finance, Business or Accounting
Professional Qualification and/or Regulatory, Licensing Requirements
- Professional certifications such as CAMS, ICA, or CFE will be an added advantage
Relevant Work Experience
- 1-3 years of relevant investigation-related experience (i.e. transaction monitoring) in the retail banking space or fraud investigations
- Knowledge of Suspicious Transaction Report filing is an added advantage
Core Competencies
Strong investigative and analytical skills
Good judgement under time pressure
Clear written skills for investigation narratives, case decisions, escalations and reporting
Strong interpersonal and communication skills including the ability to interact with stakeholders
Proficiency in Microsoft Office applications, particularly Excel
Good organisational skills needed to manage a high volume of assigned cases
Able to take ownership of issues / tasks and drive to completion
CIMB Singapore Singapore Office
Similar Jobs
Insurance • Payments • Financial Services
Monitor and investigate suspicious transactions, analyze fraud patterns, conduct in-depth investigations, collaborate with law enforcement and internal teams, develop prevention strategies, prepare regulatory and management reports, and support customers affected by fraud.
Top Skills:
Fraud SystemsMastercard RulesExcelMicrosoft PowerpointMicrosoft WordVisa Rules
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Manage strategic supplier relationships, category sourcing, RFx processes, contract negotiations, supplier performance, cost optimization, risk mitigation, and procurement compliance. Partner with cross-functional and global teams while using analytics, digital tools, and AI technologies to improve procurement efficiency and decision-making. Support budgeting, CAPEX planning, savings tracking, supplier audits, and continuous improvement initiatives.
Top Skills:
Artificial IntelligenceAutomationData AnalyticsDigital Transformation
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Supports a semiconductor test engineering project focused on improving burn-in equipment availability and Parts per Jam. Responsibilities include structuring alarm data, analyzing downtime patterns, developing predictive analytics, creating automated notifications and visualizations, validating trigger logic, and evaluating socket-masking and Agentic AI solutions. The intern will use Python, SQL, Power BI, and Power Automate while learning semiconductor test processes and equipment monitoring.
Top Skills:
Agentic AiGenerative AiMicrosoft CopilotMicrosoft Power AutomateMicrosoft Power BiPythonStructured Query Language
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
