Investigates scam-related customer accounts and transactions, documents evidence and decisions, coordinates containment actions, escalates complex cases, recommends fraud controls, supports audit issue closure, files suspicious transaction reports, and trains team members. The role requires strong investigative, analytical, communication, judgment, documentation, and organizational skills, along with banking fraud or transaction-monitoring experience.
Responsibilities:
- Conduct end to end scam-related investigations by reviewing customer’s information, account activity and transactions trials.
- Ensure timely review and document investigation steps, evidence, findings, decisions and rationale clearly.
- Take or coordinate timely containment actions in accordance with approved procedures, including transaction holds / account restrictions.
- Escalate high-impact, complex, unusual cases promptly to the appropriate fraud, compliance or management.
- Recommend controls eg continued monitoring, account restriction or other risk mitigation measures.
- Support for satisfactory closure of scam related issues / gaps arising from Internal / External audts.
- Filing of EM, where required.
- Conduct sharing session / training to CBGS team, where required.
Requirements:
Qualifications
- Bachelors Degree, preferably in in Finance, Business or Accounting
Professional Qualification and/or Regulatory, Licensing Requirements
- Professional certifications such as CAMS, ICA, or CFE will be an added advantage
Relevant Work Experience
- 1-3 years of relevant investigation-related experience (i.e. transaction monitoring) in the retail banking space or fraud investigations
- Knowledge of Suspicious Transaction Report filing is an added advantage
Core Competencies
Strong investigative and analytical skills
Good judgement under time pressure
Clear written skills for investigation narratives, case decisions, escalations and reporting
Strong interpersonal and communication skills including the ability to interact with stakeholders
Proficiency in Microsoft Office applications, particularly Excel
Good organisational skills needed to manage a high volume of assigned cases
Able to take ownership of issues / tasks and drive to completion
CIMB Singapore Singapore Office
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