AVP, Change and Adoption Specialist, Innovation Group

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Supports the Change & Adoption Lead in designing, executing, and monitoring change interventions at programme and domain level, ensuring consistent and high-quality delivery of T&C plans across initiatives.

• Execute domain-level T&C plans aligned to delivery milestones, including communications, training, readiness, reinforcement and resistance management activities.
• Conduct stakeholder mapping, persona segmentation and change impact analysis to identify impacted groups, likely adoption barriers and required interventions.
• Drive readiness tracking and adoption reporting, including utilisation, proficiency, issue closure and post-go-live reinforcement indicators.
• Support change interventions, engagement sessions, sponsor updates and people-manager enablement activities.
• Develop and maintain core change artefacts, including communication packs, training inputs, readiness trackers, resistance logs and adoption dashboards.

• T&C execution plans with communications, training, readiness, reinforcement and resistance management actions
• Stakeholder maps, persona views and change impact assessments
• Readiness, adoption, utilisation and proficiency reports
• Change artefacts and materials, including communication packs, workshop materials, training inputs and manager enablement toolkits

• Quality and timeliness of execution against agreed change, readiness and reinforcement plans
• Accuracy of insights and analysis across stakeholder impacts, readiness gaps, adoption risks and resistance themes
• Effectiveness of interventions, evidenced through improved readiness, issue closure, engagement quality and adoption movement
• Stakeholder and people-manager engagement levels, including participation in briefings, feedback loops and reinforcement activities

• Change, transformation, HR, communications or project execution specialist with typically 4–7 years of hands-on experience supporting programme delivery, stakeholder engagement, readiness tracking and adoption reporting.
• Practical exposure to structured change management activities, including impact assessment, stakeholder analysis, communications planning, training coordination, resistance tracking and reinforcement support.
• Comfortable working across business and technology teams, translating programme milestones into practical change activities, engagement materials and trackable execution plans.
• Bachelor’s degree in business, human resources, organisational psychology, communications, technology, project management or a related discipline.
• Strong analytical, coordination and documentation skills, with the ability to structure information clearly, maintain high-quality artefacts and surface risks, issues and adoption insights in a timely manner.

• Certification or formal training in Prosci, ADKAR, change management, agile delivery, project management, design thinking, data analytics, communications or digital adoption.
• Experience creating stakeholder maps, change impact assessments, readiness trackers, resistance logs, adoption reports, workshop materials, communication packs or manager toolkits in a structured programme environment.
• Exposure to AI, GenAI, automation, HR transformation or technology adoption initiatives, particularly within financial services or another regulated industry.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference