Financial Ops Analyst

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
The Role:
Financial Operations team aims to deliver operation excellence of client transaction lifecycle and manage liquidity to support company business growth across the globe. As a Financial Ops Analyst, you will have extensive interaction with the Greater China business stakeholders and closely partner other Ops teams in Greater China and internationally.
Responsibilities:

1. Monitor end-to-end client transaction lifecycle globally, handle enquiries, detect exceptions from data reports and dashboard in a timely manner, assist to communicate with teams and other departments to handle issues.

监控全球客户交易全流程，通过系统报表和数据看板及时发现异常交易，协助团队与其他部门沟通处理差错失败和异常情况。

1. Monitor clearing and settlement of client funds and global money pools; drive data oriented approaches to support upgrade liquidity management system and fund risk management, and treasury efficiency and utilization.

监测管理客户交易资金的清结算以及全球资金池，通过数据手段协助升级完善流动性管理系统、资金风险管理，以及资金管理的效率和利用率。

1. Maintain team knowledge base and refine the standard operating procedures; support to explore operation optimization and process automation tooling.

维护团队知识库、完善标准操作流程;协助运营优化和流程自动化工具。

1. Assist to build up data oriented team performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors

协助建立以数据为导向的运营绩效指标体系，完善质量控制机制和应用工具，以识别和缓释运营风险。

1. Assist to set up compliant, accurate and timely reporting data capabilities based on external regulatory and 3rd party requirements

协助建立合规、准确、及时的数据报表能力，以满足监管和第三方需求。
Qualifications:

1. Bachelor degree or above, more than two years experience in data or operation teams. Payment industry, banking, foreign exchange, and other related background experience is preferred;

本科以上学历，两年以上数据或运营团队工作经验。有支付行业、银行、外汇等相关领域背景者优先

1. Ability to rapidly understand new products, goal/results oriented and stress resistant;

能够快速理解新产品，以目标/结果为导向，抗压能力强

1. Strong communication skills and customer service consciousness are required;

要求有较强的沟通能力和客户服务意识

1. Attention to details is a must;

工作细致认真严谨

1. Good reading and writing skills in both English and Chinese, able to adapt to a working environment in both languages;

良好的中英文读写能力，能够适应两种语言的工作环境

1. Experience with MS Office; technical skillset of SQL is required; Python, and visualization tools of Tableau, Looker is a plus;

能够熟练使用MS Office套件;掌握SQL语言;熟练使用Python和Tableau、Looker等可视化工具为加分项
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.