Experienced eDiscovery Operations Associate

Job Description
Become a Discovery Operations Specialist in a top tier global eDiscovery team with an opportunity to collaborate with innovative eDiscovery professionals across a wide variety of disciplines in a dynamic environment to fulfill litigation and regulatory needs.
As an Experienced eDiscovery Operations Associate within the Legal Discovery Management team, you will perform custodial and/or data source research and identification, along with the preservation, collection, disposition, and/or secure delivery of data within pre-defined Service Level Agreements and turnaround times. In this role you will leverage various eDiscovery tools and/or liaise with internal and external technology partners and other stakeholders to facilitate the execution of these requests. You will also have the opportunity to contribute to broader goals, projects and initiatives across the eDiscovery spectrum in an effort to continuously develop, update and improve our eDiscovery program. To succeed in this role, it is key to have the required skills along with knowledge of the eDiscovery field tools and processes.
The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.
Job responsibilities

• Respond to and fulfill eDiscovery requests across various data sources, including but not limited to electronic communications, voice, structured and unstructured data sources.
• Coordinate with internal IT and business partners, internal Data Center Operations and external vendors in support of request fulfillment, including restoration of data with appropriate chain-of-custody documentation, where required
• Maintain a level of understanding of the business uses for the systems from which data is being requested and proactively address questions related to fulfilling such requests
• Act as a liaison between the eDiscovery team and global systems and data center contacts, including but not limited to tape operations areas/data centers and 3 rd parties, to manage various legal restoration and preservation requests
• Support the continuous improvement of eDiscovery operational processes globally, including request processing, research, preservation, collection, disposition, delivery, and quality control
• Communicate and escalate issues and problems to case teams, manage expectations and track to resolution
• Draft and/or review process management documentation, maintain organized updates and detailed matter/project notes and documentation

Required qualifications, capabilities and skills

• 5+ years of experience in either hands-on eDiscovery preservation and collections or in IT L1, L2 Helpdesk or Desktop Support, Infrastructure, or IT project management
• Familiar, knowledge/use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from a variety of electronic communication, voice and unstructured systems (e.g. MS Exchange, Connected Archive, Lotus Notes, Robocopy, OnTrack, Hard Drives, Assentor, Digital Safe, NICE, Cisco, SharePoint), backup tape infrastructure (ArcServe, TSM, TDP, NetBackup) and structured data systems, databases and/or applications
• eDiscovery, EDRM (eDiscovery Reference Model), or litigation support related experience
• Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII
• Familiar, knowledge/use or understanding of Legal chain-of-custody requirements, Regulatory processes, and basic Federal Rules of Civil Procedure
• Self-motivated, highly flexible, organized, team-oriented person, with the ability to track multiple workstreams and resolve multiple confidential and/or sensitive, time-critical, and competing priorities and projects, has ability to respond to shifting priorities and comfortable working independently with minimal supervision
• Project Management, ITIL, Sigma, ACEDS, PMP background

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.