Supports governance and administration of representative and supervisor competency programs in insurance and financial services. Monitors training, licensing, CPD, enhanced monitoring, remediation, and quality assurance activities; tracks actions, escalates overdue items, maintains records and procedures, supports audits and compliance reviews, responds to stakeholders, and contributes to process improvements.
ABOUT THE ROLE: The Executive, Quality Monitoring supports the governance and administration of Representative and Supervisor Competency programmes across the distribution channels. The role is responsible for monitoring competency and training requirements, overseeing supervisory governance activities, and coordinating follow-up actions arising from enhanced monitoring, remediation programmes and quality assurance reviews. KEY RESPONSIBILITIES INCLUDE:
1. Representative & Supervisor Competency Governance
- Review and monitor representative and supervisor Training & Competency (T&C) activities.
- Perform assurance checks, maintain records and support reviews relating to supervisory duties and competency requirements.
- Respond to stakeholder enquiries and coordinate service recovery actions relating to representative and supervisor competency matters.
2. Enhanced Monitoring & Remediation Oversight
- Monitor and follow up on High Risk Reps (HRR), Enhanced Monitoring (EM), BSC adverse grading and other remediation activities.
- Track completion of required actions, escalate overdue items and support management reporting.
- Coordinate follow-up activities arising from quality assurance reviews and governance exercises.
3. CPD Accreditation, Compliance & Continuous Improvement
- Administer SCC, mandatory training and CPD accreditation requirements, including suspension and reinstatement processes.
- Support regulatory, audit and compliance reviews and ensure adherence to internal policies and governance standards.
- Maintain SOPs, guidance materials and drive process improvement initiatives to strengthen competency governance and operational effectiveness.
- Degree in Business, Banking & Finance, Insurance or related disciplines.
- At least 1 year experience in insurance, financial services, sales advisory governance, training & competency, compliance, business support or training functions.
- Relevant licensing examinations : CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in Health Insurance; or equivalents will be preferred.
- Good understanding of sales advisory processes for both insurance & investments.
- Strong communication skills.
- Meticulous, structured and detail-oriented.
- Ability to work independently.
- Proficient in Microsoft Excel, PowerPoint, and Word.
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore Office
Singapore
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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