Job Purpose
The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.
Critical Tasks and Expected Contributions/Results:
Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage
Take ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are met
Provide support to the Business Development and Client Management team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner
Ensure that addition and termination of insured members are processed within timeline.
Identify process gaps and continuous process improvements across Operations and other teams
Maintain Salesforce data record and generate sales reporting
Maintain and update process related documents
Work with IT Team to provide user requirements for system enhancement and perform UAT
Key Challenges/Anticipated Changes in Environment:
Multi-tasking
Ability to meet tight deadlines and adapt in a fast-paced environment
Deepen relationship with business partners
Developmental Value of Position:
Integrity
Accountability
Meticulous
Open-mindedness
Experience/Knowledge, Education and Other Requirements:
Minimum A-level or Diploma qualification
Relevant insurance certification : BCP, PGI and HI
1-3 years’ experience in sales administrative functions
Minimum 2 years’ experience in a team environment
Used to meeting tight deadlines and managing priorities under pressure
Knowledge in Sales/Health Insurance or Brokerage background preferred
Personal Competencies Required:
Excellent communication skills
Strong influencing and negotiating skills
PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
Good time management and able to prioritize tasks with minimal supervision
Self-motivated with strong sense of ownership
Customer Focus
Interpersonal Savvy
Problem Solving
Priority Setting
Organizing
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
