Easy Apply
Easy Apply
Lead the development and implementation of a next-gen Customer Support System, collaborating with cross-functional teams and ensuring high-performance services.
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
The Core Engineering Team is at the forefront of driving user growth and supporting users globally as they embrace encrypted assets. The team is responsible for building innovative products and tools to support the customer journey and drive business growth in multiple regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center. Join our dynamic and growing platform team and help shape the future of our company and product.
Responsibilities:
- Develop and implement company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc
- Collaborate with cross-functional teams including Product, Design, and Marketing to drive innovation and execution
- Design and implement high availability, high-performance distributed services
- Contribute to technology best practices and perform code reviews for peers
Requirements:
- Bachelor's degree in Science, Technology, Engineering, or Mathematics
- Hands-on experience in Microservice/API development using Java/SpringBoot/SpringCloud
- Strong knowledge of multi-threading and distributed architecture, and understanding of messaging frameworks such as Kafka
- Proficient in relational database design and development
- Comfortable working in a cloud-based Linux environment
- Proven experience in automated testing and continuous integration
- Knowledge of integrating with 3rd party software via APIs/SDKs
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Top Skills
Java
Kafka
Linux
Spring Boot
Springcloud
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