eCommerce Platform Operations Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

As an E-commerce Specialist at Razer.com, you will take ownership of our e-commerce marketplaces in North America, Europe, and Australia. This role offers a unique opportunity to drive platform strategy, manage revenue, and oversee platform onboarding and performance. You will act as a key link between the customer advocacy team and the sales and merchandising team, ensuring exceptional customer service and resolving escalations efficiently.
Additionally, you will play a vital role in merchandising localization by managing translations, budgets, and timelines to ensure effective regional adaptations. Collaborating across teams, you’ll help enhance the operational effectiveness of our sales and merchandising efforts, driving overall growth and success for Razer.com.

Responsibilities:

• Marketplaces ownership:
  • Take full ownership of e-commerce platforms, including eBay, Amazon and Catch, ensuring alignment with overall business goals. Develop and execute platform-specific strategies to maximize revenue growth and market penetration.
  • Monitor and manage platform performance, driving sales to achieve or exceed revenue targets. Regularly analyze data and provide actionable insights to optimize performance and profitability.
  • Oversee the setup, maintenance, and optimization of the product assortment to ensure a diverse and appealing offering for customers, tailored to each platform’s customer base.
  • Plan, execute, and evaluate promotional campaigns in alignment with the sales and marketing calendar, driving customer engagement and boosting sales.
  • Ensure smooth processing of customer orders, returns, and refunds to maintain a seamless buying and after-sales experience, contributing to customer satisfaction and retention.
  • Lead the onboarding of new e-commerce platforms as dictated by departmental strategy, expanding the company’s online footprint and identifying emerging opportunities. (TikTok US and Lazada Singapore).
  • As part of the rhythm of the business, conduct a bi-yearly evaluation of the marketplaces performance, explore platforms onboarding and offloading to maximize revenue and profitability.
• Promotion Management Assistant:
  • Support in the execution of promotional programs such as discounts, gift with purchase and bundles for designated product categories during peak season on Razer.com.
• Customer Service Escalation Management:
  • Handle customer service escalations related to Razer.com orders, ensuring efficient resolution and high customer satisfaction.
• Localization Management for the Razer.com team:
  • Consolidate translations submission, ensuring effective localization of our offerings.
  • Manage the localization process to guarantee timely delivery and cost-effectiveness.

Pre-Requisites :

• Business related Bachelor's degree or Diploma
• Minimum of 3 years' experience in business operations, preferably in an e-commerce setting.
• Strong understanding of operational processes, with a proven ability to optimize procedures for improved efficiency.
• Demonstrated experience in documenting standard operating procedures, contributing to operational transparency and consistency.
• Excellent analytical skills, with a proven ability to interpret data and generate insightful conclusions.
• Strong project management skills, with an ability to manage multiple projects simultaneously and deliver within tight deadlines.
• Outstanding communication skills, with the ability to foster collaboration within cross-functional teams.
• Previous experience with ChannelAdvisor or a similar centralized platform for managing e-commerce storefronts will be a significant plus.

Are you game?