Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

The Regional Acquirers Account Management function drives growth and expansion of acceptance and acquiring capabilities, fostering key relationships with top global acquirers in the AP region. This role develops strategic partnerships with traditional and fintech acquirers, encompassing business development initiatives (network expansion, acceptance growth, value-added products/services) and operational expertise (franchise management, product delivery).
Overview
- Priorities: Develops sales and strategic priorities for regional customer accounts, driving brand preference, market share, volume, and revenue growth.
- Relationship Management: Leads and manages multi-market acquiring customer relationships, identifying opportunities and customer needs.
- Customized Solutions: Partners with customers to deliver tailored solutions and consulting support.
- Pipeline Management: Oversees pipeline management at the account level.
Responsibilities:
- Drives and executes strategic priorities and achieves net revenue targets.
- Conducts business analysis (profitability modeling, financial forecasting, competitive analysis) for internal and external stakeholders.
- Develops strategies, messaging, and proposals for customers.
- Manages key customer relationships (peer and C-Suite levels).
- Lead and collaborates with internal stakeholders and customers on quarterly business reviews and account plans.
- Collaborates and supports internal stakeholders and customers across regions on regional/local market projects and cross-functional initiatives.
Requirements:
- Deep knowledge of acquiring and experience working in Fintech companies or global/regional payment industry with proven sales track record.
- Comprehensive experience executing and managing acquirer/merchant sales strategies for global-sized accounts
- Exceptional financial and business acumen with working knowledge of data analysis tools and specialized data sources
- Consistently delivered thoughtful market and business analysis for customer accounts
- Demonstrated knowledge and proactive interest in the evolution of the regional payments industry and the dynamic role of acquirers, APMs and eCommerce merchants.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.