Supports digital solution initiatives through stakeholder requirements gathering, business process documentation, UAT planning, project governance, production support, user training, knowledge management, and platform administration. The role resolves system issues, identifies process improvements, manages user enquiries, supports post-implementation activities, and performs data transformation and panel listing uploads while collaborating across business and technology teams.
Innovate and shape what comes next.
At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.
Join us to create what comes next, grow through new experiences and extend your impact across Asia.
About the Role
This role offers an exciting opportunity to work at the intersection of business and technology, driving impactful digital initiatives that enhance user experiences, improve operational efficiency, and support business growth.
You will actively participate in solving complex problems, collaborating with diverse stakeholders, and leveraging technology to create meaningful outcomes, deliveries and implementation of strategic & BAU initiatives in the areas of requirements, UAT and post implementation support.
WHAT YOU’LL BE DOING:
Business Analysis & Requirements Management
- Engage stakeholders to gather requirements, understand business processes, and document business rules.
- Prepare and review business requirements to meet current and future business needs.
- Develop UAT test scenarios, conditions, and expected results based on business requirements.
Project Delivery & Governance
- Support the delivery and implementation of strategic initiatives and BAU enhancements.
- Ensure compliance with project and QA governance standards.
- Collaborate with Leads and stakeholders to prioritize changes, identify gaps, and mitigate delivery risks.
Production Support & Continuous Improvement
- Resolve production issues, identify process and system gaps, and track enhancement opportunities.
- Support post-production activities to ensure platform stability and user satisfaction.
Training & Knowledge Management
- Develop training materials, maintain the Knowledge Library, and conduct user training and knowledge-sharing sessions.
Operational Support
- Manage platform-related enquiries and provide user support.
- Perform ad hoc panel listing uploads, including data transformation activities.
WHAT WE ARE LOOKING FOR:
- Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
- Minimum 3 to 4 years of relevant experience in business analysis, digital solution delivery, or system implementation, preferably within the Corporate Solutions domain.
- Proficient in leveraging digital tools and platforms such as JIRA, Confluence, AS400, and other business analysis tools.
- Strong analytical and problem-solving skills, with a keen eye for detail and the ability to translate data and insights into actionable business improvements.
- Demonstrated ability to manage multiple priorities, work effectively under tight deadlines, and deliver quality outcomes in a fast-paced environment.
- Excellent stakeholder management, interpersonal, and communication skills, with the ability to engage, influence, and collaborate effectively across business and technology teams.
- Digitally savvy with a strong interest in emerging technologies, including Artificial Intelligence (AI), and a passion for leveraging digital solutions to enhance user experience and business outcomes.
- Self-motivated and proactive, with a positive attitude, strong learning agility, and a willingness to share knowledge and contribute to team success.
- Able to work independently with minimal supervision while remaining a collaborative, dependable, and results-oriented team player.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited Singapore, Singapore, SGP Office
Singapore, Singapore
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