About Us:
Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.
Position Title: Customer Support Representative
Job Summary:
Seeking a Customer Support Representative to provide exceptional service and assist customers with inquiries and technical issues on using the Platform.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve tickets in a quick and accurate manner.
- Troubleshoot and resolve customer issues with efficiency and empathy.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- 4-5 years of relevant experience in Customer Support Representative or closely related roles.
- Experience in the cryto Industry or similar exposure
- Ability to work in rotational shifts
- Excellent communication skills, both verbal and written.
- Experience in using Zendesk or similar systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work well in a fast-paced and dynamic environment.
Benefits:
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
If you are a skilled Customer Support Representative looking for a new opportunity with a growing company, we would love to hear from you. Apply now.
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