The role is to provide application support for the respective production, pre-production, and test by investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through improvements and performance tuning is also required.
Would be required to work on shift-based operation (morning, day and night shifts), out of hours support and on-call support during weekdays and weekends.
Build strong business knowledge and interpersonal skills are required for working with the business and other application support teams during investigations. Partner with development teams to improve system reliability, observability, and release velocity!
Need to be technical SME in the underlying technologies used by the applications and provide detailed technical support for developers producing bug fixes & new releases of this application with the exposure to hands on Cloud services!
Must be self-motivating with the ability to prioritize, work under stress to meet tight SLAs defined for the services and processes.
Need to cross train with multiple application services and improve confidence to work on different applications whenever required.
Key Responsibilities
Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Market Data Services (MDS) under Shared Technical Services.
- Resolve Incidents and Problems
- Use ServiceNow for Incidents, Problems and Changes
- Analyse problems and decide on suitable resolutions
- Apply resolutions following the Change procedure
- Report status to relevant business and IT teams
- Record progress of incident resolution in ServiceNow
- Follow detailed incident management procedures and raise to the senior management team
- Bug fixes and improvements to internal products
- Design solutions for application bugs and small functionality improvement requests
- Automation of manual tasks and process improvements
- Enhance the observability of application using monitoring tools
- Implement application fixes
- Update GitHub/GitLab with source code changes
- Update relevant Confluence/documentation with changes
- Co-ordinate the release process for new releases
- Work to the ITIL standard following LCH/LSEG policies & procedures
- Maintain working relationship with business teams, business management and project team
- Assist in project related work & carry out requirements as defined by project team
PERSON SPECIFICATION
Education:
- Degree or equivalent experience educated, preferably in a technical field
Required skills and experience:
- Strong UNIX/Linux System Administration skills
- Scripting skills (bash/shell scripting, Python, PowerShell)
- Strong Oracle Database/SQL query writing skills
- Hands on experience with AWS Cloud Services
- Experience with IBM MQ
- Knowledge of Network Diagnostics & Web Servers
- Hands-on in version control repository (Git)
- Understanding of product development lifecycle and methodologies
- Qualified with the ITIL v4 Foundation course level
Preferred qualifications:
- Exposure to Jenkins, CI/CD, Ansible, Terraform
- Experience in Control-M or similar orchestration tool.
- Experience in Financial or an investment banking environment familiarity with financial products and financial terms or LCH Post Trade Applications in a production support role
- Excellent analytical skills, attention to details and problem-solving abilities
- Experience of working in an IT support team
- Shown technical background in the core technologies with several years of experience
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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