Customer Support Associate – Singapore
As a Customer Support Associate with Convera based in our Singapore office, you will be responsible for providing Best-in-Class care to Convera’s clients, from first contact through to resolution & utilising multiple channels (phone, email, chat)
- This is a hybrid role, split between our central Singapore office (min 2 days p/w), and work from home.
- Mon – Fri, 8.30am – 5.30pm or 9am – 6pm
Objectives of this role:
- Drive a seamless customer experience that creates positive sentiment for Convera brand.
- Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers.
- Support the team and business goals by delivering Best in Class service to Convera customers.
Responsibilities:
- Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment, utilizing phone and email.
- Quickly identify and solve problems of diverse scope on the spot.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
- Understand regulatory requirements and how Convera’s policies and processes support our customers and our obligations.
- Required to work on projects and assist with business improvements.
Required skills and qualifications
- Essential - A minimum of 1 years’ related experience, having provided the best levels of customer service by phone & email. We don’t mind what industry you gained this experience within.
- Essential – Fluent English language skills, as we speak English in our office
- Essential – you must be a Singapore Permanent Resident or Citizen to be considered for this role
- Preferred – either Mandarin or Cantonese language skills – as some of our clients prefer to converse in these languages
- Experience is important, but it is your customer service attitude, empathetic nature & willingness to help that will set you apart from others.
- Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders.
- Attention to detail – does your CV have spelling errors? You might not be invited to interview if so.
- A passion for Best-in-Class Customer Care - a Customer Champion!
- Strong problem solving and conflict resolution capabilities.
- Ability to learn and adapt quickly to new technology and processes.
About Convera:
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Competitive salary
- Great career growth and development opportunities in a global organization
- Corporate benefits
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