Customer Success Manager (Hunting)

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the Role:
We are looking for a commercially driven CSM to hunt for revenue within our existing client base. This is a high-velocity, reactive role. You will not be managing long-term adoption plans; instead, you will monitor real-time client data to identify immediate upsell and cross-sell opportunities. Your goal is to spot high-revenue potential based on usage signals and convert them quickly.
Key Responsibilities:

• Signal-Based Opportunity Finding: Proactively monitor client activity logs and dashboards to detect immediate buying signals (e.g., usage spikes, limit breaches) and prioritize accounts with high revenue potential.
• Multi-Channel Engagement: Execute rapid outreach to decision-makers via Phone, WhatsApp, and Email immediately after a signal is identified to capture interest at its peak.
• Revenue Extraction: Pivot conversations quickly from "usage activity" to "commercial opportunity," managing a high-volume pipeline of short-cycle cross-sell and upsell deals.
• Pipeline Discipline: Maintain a high velocity of activity, strictly differentiating between support tickets and genuine commercial opportunities to maximize revenue per day.
• Cross-functional Alignment: Act as the "growth engine" for the team, handling transactional wins while collaborating with Account Managers on complex, long-term opportunities.

What you'll bring:

• Hunter Mentality: A self-starter who does not wait for campaigns or scheduled reviews, but aggressively hunts for revenue in the existing base.
• Reactive Speed: Comfortable working in a high-velocity environment where success is defined by how fast you react to a data signal.
• Data Interpretation: Ability to look at a user activity dashboard and instantly recognize the difference between a casual user and an upsell target.
• Resilience: High energy and persistence to maintain a high volume of daily outreaches and objection handling.
• Tech-Savviness: Proficiency with CRM and customer success platforms to track signals and log commercial activities efficiently.
• Experience: Proven track record in Inside Sales, SDR/BDR, or Growth CS roles where hitting a monthly revenue quota was the primary metric.

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.