About the Role
We are looking for a motivated and detail-oriented Customer Success Intern to join our team. In this role, you will be the frontline voice of our company, responsible for handling user complaints, analyzing feedback, and contributing to the improvement of our products and services. This is an excellent opportunity to gain hands-on experience in customer support, data analysis, and process optimization within a fast-paced environment.
Key Responsibilities
1. User Complaint Handling
Respond to and resolve user complaints and feedback in a timely and professional manner.
Communicate with users via written channels to provide effective solutions and ensure a positive service experience.
2. Data Collection & Analysis
Regularly collect, organize, and categorize user complaint data.
Analyze complaint types, frequency, and root causes to identify trends and insights.
Propose actionable recommendations to improve product quality and service processes.
3. Reporting & Documentation
Prepare monthly or periodic summaries of user complaints, highlighting key issues and improvement suggestions.
Assist the team in refining complaint-handling processes and maintaining related documentation.
4. Other Support Duties
Support the Customer Success team with additional tasks as needed.
Requirements
Currently pursuing a Bachelor’s degree or higher (all majors welcome).
Strong communication skills in both English and Chinese; able to listen patiently and convey information clearly.
Fast learner with the ability to quickly grasp product knowledge and complaint-handling procedures.
Detail-oriented, responsible, and customer-focused with a strong sense of ownership.
Prior experience in customer service or a related internship is a plus.
What We Offer
Practical experience in customer success and user support.
Mentorship and guidance from experienced team members.
A collaborative and dynamic work environment.
Monthly internship allowance.
