About Flo Energy
Hi, we are Flo! We are on a mission to switch as many people and businesses as possible to affordable, renewable solutions.
We began in a small shophouse in Singapore and have grown rapidly ever since, expanding into Australia with even bigger plans ahead.
Unlike other retailers, we have built our own best-in-class energy platform entirely in-house. Designed specifically for the sector, it automates complex processes and keeps costs down, letting us offer genuinely affordable products to our customers.
Behind Flo is a diverse team of passionate engineers, data scientists, operators, and energy experts. We come from different backgrounds, but we are united by the shared goal of creating a more sustainable future. If you want to make an impact and help accelerate the renewable energy transition, we would love to meet you.
Find out more about us on https://floenergy.sg/business
About the role
We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.
What you'll do
- Manage day to day business processes using Salesforce
- Act as the first point of contact to attend to customer queries
- Focus on back-office and billing related operations
- Follow through on customer issues, monitoring and continuously improve customer experience
- Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc.
- Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem
- Go above and beyond to deliver a stellar customer experience
- Inspire others to deliver excellent customer service
- Manage any other ad-hoc operations projects
You will be a good candidate if you
- Knowledge of appropriate usage of Salesforce
- Relevant customer operations experience and feel you have what it takes to be successful in this role
- Eagerness and sincerity to help resolve customer issues
- Excellent written and verbal communication skills
- Great attention to detail, maintaining accuracy and speed
- Strong interpersonal and management skills to collaborate and create excitement through value addition
- Strong integrity and work ethics
- Ability to excel independently with a strong sense of ownership
- Interest in renewable energy
Extra points if you
- Have relevant exposure to the energy market
- Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
- Creative thinking ability with proven problem-solving skills
- Are tech-savvy
Culture & Benefits
- An exciting start up position where you can make an impact
- The opportunity to work closely with senior leaders and make a visible impact as the business scales
- Work in an open-minded and dynamic environment
- Support for professional development and continuous learning
- Five weeks annual leave and great work-life balance
