What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
The Customer Finance Services Representative will support end‑to‑end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling.
Key responsibilities include:
Perform credit assessments for new and existing customers in accordance with company credit policies
Conduct Accounts Receivable follow‑ups with customers on overdue payments to ensure timely collection
Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution
Support billing activities, including invoice inquiries and corrections where required
Handle other AR‑related customer inquiries in a timely and accurate manner
Communicate directly with customers via phone and email to resolve AR issues professionally
Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution
Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication
Job Requirements
Business‑level proficiency in Japanese with the ability to communicate confidently with customers via phone and email
Strong communication and interpersonal skills
Detail‑oriented with good analytical and problem‑solving abilities
Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments
Ability to work in a regional, multicultural environment
Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred
Education: Secondary education (O’Level or Form 5) or equivalent
Experience: Three (3) years of related work experience, preferably in a customer-facing environment
Job Posting End Date:
2026-10-31
