Meet the Team
You will be joining a high-performing, collaborative team dedicated to driving customer success through deep Splunk expertise and proactive platform management. Our culture is rooted in innovation, cross-functional partnership, and a steadfast commitment to technical excellence, customer experience, platform health, and stability. As a Senior Customer Experience Customer Success Specialist, you will be working hand-in-hand with Sales, Solution Engineers, Services, and Architects, while playing an essential role in optimizing the adoption experience, bridging the technical aspects to enterprise business objective, and ensuring the long-term success of our customers.
Your Impact
- Strategic Adoption Leadership: Design and execute complex, AI-informed adoption strategies for high-value enterprise accounts.
- Trusted Advisory: Influence key decision-making and align technical architectures with business-critical outcomes.
- Product Evangelism: Act as the voice of the customer to our product teams, turning field insights into actionable product enhancements and serviceability improvements.
- Scaled Enablement: Lead 1:many technical enablement initiatives, design education paths to drive broad-scale adoption and best-practice sharing.
- Operational Excellence: Orchestrate Technical Adoption Plan integration across account lifecycles, ensuring platform health and stability, adoption, and renewal motions.
Minimum Qualifications
- Bachelor’s degree + 8 years of related experience.
- Relevant work experience in Customer Success, Technical Account Management, or Professional Services, or other equivalent fields.
- 5 years of proven ability to manage high-complexity, multi-domain, and multi-site enterprise deployments in customer-facing role.
Preferred Qualifications
- Active expert-level Splunk certification (e.g., Architect or Admin) or equivalent technical certification or experience will be a strong advantage.
- Relevant industry domain knowledge and experience in cybersecurity, observability, data platform, or AI is beneficial.
- Expertise or proven track records in AI-analytics integration and advanced telemetry to de-risk and optimize customer environments.
- Demonstrated experience in leading cross-functional or global initiatives is a plus.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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