The CRM MarTech Project Manager will lead CRM strategy execution, collaborate with teams, analyze data for campaigns, and manage project delivery.
About the Role
We are seeking a highly skilled and innovative CRM MarTech Project Manager to join our robust team. Reporting directly to the CRM Martech & Projects Director, the successful candidate will play a critical role in executing our CRM strategies from business requirements, through staging, and to final implementation.
As a key member of the CRM team, the CRM MarTech Project Manager will work closely with marketing, product, data, growth and tech teams to drive meaningful engagements at Crypto.com. The ideal candidate will have the opportunity to work on CRM applications that will have a pivotal impact on engagement and retention of users on the platform. You will gain a wide exposure on project management, growth strategy and data analytics.
Responsibilities
- Collaborate with stakeholders to define CRM strategies that enhance customer experience and retention
- Analyse customer data and insights to inform campaigns and initiatives
- Lead the overall CRM function to coordinate and oversee project development from start to completion
- Interface with development teams to estimate work efforts, define milestones and manage resources
- Liaise with cross-functional stakeholders to ensure a thorough scoping of technical requirements and subsequent timely-delivery of projects
- Communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders in an effective manner
- Assist in the planning and quality assurance (QA) for various data tracking events and integration projects across product lines
- Maintain relevant project documentation to ensure timely delivery and project milestones
- Point of communication between various teams internally and vendors externally
Requirements
- 4+ years of customer data platforms (CDP) management in a Growth capacity
- Hands-on experience of CDP across retention, acquisition, experimentation, data visualisation tools and data warehouse
- Proficient in API requirements and liquid scripting for the automation and dynamic personalisation of campaigns
- Analytical skills to query and make sense of complex datasets with SQL
- Ability to translate CRM requirements needs into PRDs
- Proficient with project management tools, methodologies, and best practices
- Intrinsically motivated with a can-do attitude; always looking for creative ways to circumvent challenges with minimal supervision
Top Skills
APIs
Crm Platforms
Customer Data Platforms
Liquid Scripting
Project Management Tools
SQL
Crypto.com Singapore Office
Singapore
Similar Jobs
Big Data • Marketing Tech • Sales • Software • Analytics • Big Data Analytics
The Project Manager will oversee service projects, ensuring timely delivery and excellence in customer service while collaborating with sales for business growth.
Top Skills:
Market Research
Financial Services
Lead project management for Payments solutions, ensuring stakeholder readiness and client communication strategy. Collaborate with teams for successful project execution.
Top Skills:
Microsoft ApplicationsWorkfront
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
The Project Engineer will analyze project specifications, establish test programs, ensure compliance with standards, and communicate project updates. They will also work on equipment requirements and engage with teams and associations regarding market trends.
Top Skills:
AtexIec/En60079-XxIecexOil & Gas Industrial EquipmentProgrammable Control Logic
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
