Handle customer enquiries, provide empathetic clear advice and solutions, perform post-case administration, and project-manage initiatives and systems/tools across teams to maintain product accessibility and improve outcomes.
You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our product's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide solutions and comprehensive explanations to customers
- Perform post-case administration for future reference
- Project manage initiatives, managing systems / tools across teams
To join us you should:
- Have obtained NITEC cert, diploma or degree in any field.
- Have at least 2 years of experience in product operations or customer service
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly in writing
- Be result-oriented and enjoy seeing tangible results of your hard work
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
