About the Role:
The Consulting Engineering Technical Leader is Cisco's senior Enterprise Networking professional services technical leader for complex customer transformations. The role combines deep hands-on expertise with technical leadership to assess, plan, design, implement, migrate, optimize and support Cisco Enterprise Networking solutions. The role holder is a trusted advisor to senior customer stakeholders, translating business outcomes into secure, scalable and operable architectures while leading delivery teams and cross functional stakeholders through successful customer adoption.
Your impact
• Lead complex service engagements from discovery and assessment through plan, high-level and low-level design, staging, implementation, migration, testing, handover and post-implementation support, focusing on Enterprise Solutions, with DC solutions as a plus
• Provide hands-on technical leadership for Cisco enterprise Wi-Fi, RF survey and design, Software-Defined Access (SDA), Software-Defined WAN (SD-WAN), Identity Services Engine (ISE), Wireless LAN Controller (WLC) and firewall solutions.
• Own the technical delivery strategy, architecture quality, delivery risks, dependencies, change controls and escalation management for complex cross-functional projects.
• Lead solution workshops and design reviews with customer architects, operations teams and senior executives; clearly articulate technical options, business value, risks and recommendations.
• Establish trusted-advisor relationships with senior customer leaders and align technical roadmaps to their business outcomes, lifecycle needs, adoption goals and operational readiness.
• Collaborate with Cisco account teams, service sales specialists, Customer Success, partners, and other delivery stakeholders to provide a unified customer experience. Shape and position practical service solutions and service offerings, defining scope and assumptions, identifying risks and dependencies, estimating effort, and supporting service proposals and statements of work.
• Drive customer adoption by developing clear deliverables, operational documentation, knowledge transfer and success measures that enable sustainable customer outcomes.
• Apply automation and AI-enabled methods responsibly, leveraging Digitized Delivery methodology to improve delivery efficiency, quality.
• Develop reusable delivery assets, design standards, automation artifacts and lessons learned that improve Cisco delivery methodology and practice capability.
• Coach and mentor consulting engineers, lead technical communities of practice, and build depth across the Enterprise Networking delivery team.
• Maintain current knowledge of Cisco portfolio strategy, adjacent technologies, relevant Cisco Confidential third-party integrations and market trends to inform customer recommendations.
Minimum Skills/Experience:
• 12+ years of relevant networking, consulting or professional services experience, including meaningful hands-on design and delivery responsibility for complex enterprise network transformations.
• Active Cisco Certified Internetwork Expert (CCIE) certification required; Cisco Certified Design Expert (CCDE) certification preferred.
• Deep hands-on expertise in Cisco enterprise wireless, including Wi-Fi architecture, RF surveys, predictive and onsite design, capacity planning, roaming, troubleshooting and Wireless LAN Controller platforms.
• Strong hands-on design and implementation experience with Cisco SDA, SD-WAN, ISE, network segmentation, policy, authentication, access control and enterprise firewall integration.
• Proven experience leading full project delivery lifecycle activities, including planning, design, implementation, migration, validation, operational handover. • Experience defining technical scope, assumptions, dependencies, risks, effort estimates and delivery plans for customer-facing professional services engagements.
• Demonstrated pre-sales consulting experience working with sales, customers and partners to position service solutions and translate customer requirements into practical delivery approaches and Cisco service offerings.
• Strong client consulting, stakeholder management and executive communication skills, with the ability to explain complex technical decisions in business terms.
• Experience with Data Center ACI and Data Center VXLAN EVPN is preferred, including their integration with enterprise and hybrid environments.
• Working knowledge of network automation, programmability and telemetry; Python, APIs and infrastructure automation experience is an advantage.
• Ability to lead across matrixed teams, influence without authority, mentor technical talent and handle challenging priorities under limited direction.
Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
