Clinic Support Officer

Join Our Team at the NTU Chinese Medicine Clinic

Established in 2009, the NTU Chinese Medicine Clinic serves as a TCM Board approved teaching clinic for the programmes in Biomedical Sciences and Chinese Medicine at the School of Biological Sciences, College of Science. We offer a range of services including acupuncture, cupping, tuina treatment massage for adults, and paediatric tuina, along with herbal medication.

We are seeking a dynamic and service-oriented Clinic Support Officer to contribute to the clinic’s operational excellence and enhance patient service delivery.

Job Description

• Handle telephone enquiries and manage appointment bookings for patients.

• Coordinate and match patients’ needs with appropriate physicians, taking into account patient preferences and well-being.

• Manage daily front desk cash collections with accuracy, integrity, and proper record-keeping.

• Deliver high-quality customer service, including patient registration, appointment scheduling, and relationship management.

• Support day-to-day clinic operations and perform additional duties as assigned by the supervisor or clinic management.

Requirements

• Diploma from a recognised polytechnic or equivalent, with at least 2 years of relevant working experience.

• Prior experience in a front desk role and/or a TCM clinic will be an advantage.

• Strong organisational skills with the ability to multitask effectively.

• Excellent interpersonal and communication skills.

• Service-oriented, with the ability to interact effectively with patients, practitioners, and colleagues.

• Professional, detail-oriented, and a committed team player dedicated to delivering high-quality patient care.

Please note that this position operates on a rostered five-day work week, which may include one to two night shifts and/or Saturday duties per month.

We seek a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret that only shortlisted candidates will be notified.