About the Role
The Client Advisor is responsible for being a Brand Ambassador, delivering a truly unique Tiffany experience to our clients and effectively contributing to the future.
Your Mission
Based in our stores, you will craft joy and foster genuine relationships with our clients before, during, and after a sale. You will collaborate with team members to achieve individual, store targets, and objectives. You will also provide your best support in-terms of daily store operations and maintenance.
Key Responsibilities
Commercial Excellence
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data. Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily.
Client Relationship and Experience
- Elevate in store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
- Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
What We're Looking For
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving Commercial results.
- Ability to connect with the client.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.
Cultural fluency across the Singapore markets.
Fluent in English; additional languages a distinct advantage.
What Tiffany Offers
A role at the heart of one of the world's most iconic luxury Maisons.
Cross-functional exposure across markets, functions, and the LVMH ecosystem.
A culture built on thoughtfulness, creativity, and genuine care for people.
Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.
To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with the Store leadership teams.
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