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abrdn plc

Business Manager, Client Group – Asia Pacific

Posted Yesterday
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In-Office or Remote
Hiring Remotely in Singapore, SGP
Senior level
In-Office or Remote
Hiring Remotely in Singapore, SGP
Senior level
The Business Manager for the APAC Client Group manages client activities, prepares management information, optimizes Salesforce reporting, resolves operational issues, and represents the group in projects.
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Job Description

Who we are

Aberdeen Investments is part of Aberdeen Group plc, one of the UK’s leading Wealth & Investments groups.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are repositioning our specialist asset management business to meet client demand and are committed to providing excellent client service, supported by leading technology and talent.

As a global business, Aberdeen consists of three divisions: Investments, Adviser, and interactive investor (ii). Each division is dedicated to meeting and adapting to our clients' evolving needs.

Our Asia Pacific Investments business has a large, dedicated and highly experienced investment team which has been investing across the region since 1985, and manages all our Asian products, including regional, country, smaller companies, and sustainable investing propositions.

The team has a strong regional footprint with offices in Singapore, Bangkok, Kuala Lumpur, Tokyo, Hong Kong, Shanghai, Seoul, and Sydney. This breadth gives us close proximity to the companies we own and the markets we invest in. Our APAC operations have been based in Singapore since 1992. We invest in Asian companies to grow with them and to help them to become better investors.

Role Description

Reporting to the Head of Client Group APAC – the Business Manager is responsible for the smooth operation of all client activities within the region. The individual will support business management activities across the APAC Client Group with a particular focus on:

  • Preparing insightful Management Information (MI) for senior management to ensure current business performance is clearly understood

  • Deliver forward-looking analysis by collaborating with regional sales teams to understand pipeline & outlook

  • Optimizing Salesforce to deliver repeatable & scalable reporting to key stakeholders

  • Produce analysis on key clients & products

  • Resolve or escalate AUM and flow queries to relevant teams to improve accuracy of reporting

  • Support sales planning exercises

  • Resolve operational & risk issues, escalate concerns as required

  • Represent the APAC client group on business improvement projects and various internal forums

Key Responsibilities

Business Management

  • Develop and monitor regional business plans; co-ordinating and collaborating with stakeholders in conjunction with Management Team. Ensure that they are aligned to the growth targets and profitability of the region

  • Ensure the APAC Client Group is optimizing the use of Salesforce to enable management to access timely & repeatable insights into APAC clients

  • Collaborate with global team to understand latest Salesforce enhancements & promote best practice to users in APAC

  • Responsible for resolving key operational and risk and control issues, escalating concerns to the Management as required

  • Ensure that policies and procedures are established, maintained and followed within the Division to meet the Client Group’s business and regulatory obligations/controls

Management Information

  • Preparation of monthly management information and reports, covering performance against budget, sales results & outlook, strategic progress, KPIs and key issues encountered

  • Co-ordinate escalation of AUM & flow queries to relevant teams to ensure accuracy of reporting on the APAC sales performance

  • Deliver ad hoc reporting and analysis on specific areas of interest (key clients, products etc) with recommendations for action

  • Leverage external market analysis that is available to provide context to APAC client group performance & support insights / recommendations

  • Responsible for structuring agendas, presentation materials and tracking the status of action points allocated at management meetings, leadership team meetings and off-sites

Projects

  • Represent regional business in global project/ committee meetings as required

  • Deliver strategic projects as determined by the Management Team

  • Take the lead on transition, ensuring that business as usual is maintained, and changes are effectively integrated into the business

Core Knowledge and Skills

  • A deep understanding of the asset management industry in APAC (i.e. investment asset classes, markets and products/solutions), distribution channels (Wholesale/Institutional) and client needs.

  • Knowledge of Aberdeens strategy, processes and organisational structure

  • Business planning and analysis processes

  • Salesforce experience is desirable

  • Strong knowledge of core products and investment capabilities including equities, fixed income, private markets and multi asset as well as sustainable capabilities

  • Demonstrable experience working closely with sales, product, marketing and investment teams

  • Strong ability to plan effectively, rally and influence constituents and take initiative

  • Self-starter, highly motivated and can work independently

  • High level of personal integrity, regard for our clients and respect for colleagues

  • Strong team ethos, with an ability to work in both a supporting and leading role

Skills & Experience Preferable

  • Bachelor’s degree or higher

  • 8-10 years’ experience within an investment management organization

  • Strong written/oral communication skills

  • Strong work ethic, professional demeanour, and an intellectual curiosity

Competencies

  • Networking – builds a range of contacts both internally and externally and uses their knowledge to gain business advantage.

  • Team work – is supportive of colleagues and is willing to share ideas and listen to others.

  • Information gathering – knows where to get relevant information from, making use of all available sources.

  • Planning & organising – schedules daily work and does not rely on others to prioritise activities.

  • Client focus – maintains focus on client needs at all times and is flexible when trying to meet and exceed client expectations.

  • Communicating & influencing – explains things clearly whether verbally or in writing and can present to a wide audience using an appropriate style and tone.

  • Preference for Action – takes ownership for work and will see things through.

  • Responsibility – demonstrates strong work ethic and takes initiative to meet client needs. Looks for opportunities to create value for the client.

  • Tenacity – copes well with high volumes of work and thrives in a fast-paced work environment.

Why Join Us?

  • Global Collaboration: Work with teams across the UK and international partners.

  • Career Development: Grow your skills in a role that values innovation and ownership.

  • Hybrid Flexibility: Enjoy a balanced work environment with remote and office options.

  • Inclusive Culture: Be part of a diverse, supportive, and forward-thinking team.

  • Meaningful Impact: Help shape the client experience through high-quality reporting.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

Top Skills

Salesforce

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