Customer Success Manager

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.

What You'll Bring:

• University graduate in any disciplines
• Minimum 5 years experience in client facing role providing corporate customer service and support
• Good understanding of banking/financial industry
• Experience in engaging with members and providing support
• Strong presentation skills and writing in English are essential
• Excellent people management, interpersonal and communication skills
• Customer-oriented with professional and passion to provide excellent service
• Engage with members of the organization to provide support and ensure a positive member experience

Impact You'll Make:

• Identify trends and opportunities for improvement based on member feedback and data analysis
• Ensure outstanding members experience and deliver results through leading and review of all processes
• Collaborate with other departments, to ensure a seamless member experience
• Perform due diligence of potential/current members and any KYC related matters
• Provide training to member to ensure their knowledge on company system and privacy regulations
• Prepare and deliver regular reports on membership engagement and support to senior management
• Participate in and handle ad hoc projects

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

 

TransUnion's Internal Job Title:

Consultant, Customer Support Operations