Brand and Community Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer is seeking a passionate and meticulous Community Specialist to help build, nurture, and grow our global gaming community. In this role, you will be the voice of Razer Gold, responsible for fostering relationships with gamers and ensuring they have an exceptional experience. You’ll also be involved in planning community content and initiatives across regions.

Key Responsibilities:

Community Engagement & Moderation:

• Serve as the primary point of contact for our global gaming community across forums, social media, and communication channels, including platforms like Instagram, TikTok, X, Facebook, Reddit, Discord, etc.
• Actively engage with users, addressing inquiries, providing support, and resolving issues while ensuring consistent and culturally sensitive communication.
• Maintain a high level of attention to detail, ensuring no spelling or grammatical errors, as this is a global-facing role.
   

Community Events & Campaigns:

• Plan, coordinate, and execute global and regional community events, such as gaming tournaments and contests, that drive engagement and excitement.
• Collaborate with cross-functional teams to align community initiatives with broader marketing goals.
• Content planning and production skills, such as good copywriting, is a bonus.
   

User Advocacy & Feedback:

• Gather feedback from the global gaming community and relay insights to internal teams for product and service improvements.
• Build long-term relationships with key community members and advocates across regions.
   

Data-Driven Insights & Reporting:

• Analyze community engagement metrics and provide insights to optimize future initiatives.
• Report regularly on community sentiment and trends across regions, identifying areas of opportunity.
   

Crisis Management:

• Proactively manage potential community issues or crises, addressing them quickly and maintaining transparent communication.
   

Key Requirements:

• Minimum 3-4 years of experience in community management or customer engagement, preferably with regional or global account experience.
• Meticulous attention to detail, especially in avoiding spelling and grammar mistakes in a global environment.
• Creativity in content planning and production skills, such as copywriting, is a bonus.
• Knowledge of the gaming industry is essential; you must minimally be a gamer who understands the psyche of a gamer.
• Experience with payment systems is a plus.
• Experience with community management tools is a plus.

Pre-Requisites :

Are you game?