AVP, Risk and Transformation Lead, Central Services

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Summary:

We are seeking a proactive, detail-oriented, and strategic Risk and Transformation Lead to oversee departmental risk, compliance, and transformation initiatives. This role is responsible for managing end-to-end risk matters, ensuring adherence to Group policies, overseeing third-party risk management, and driving transformation programmes across the department.

The role will champion the adoption of AI, automation, and innovative solutions, and re-engineer legacy processes and operating models to achieve sustainable efficiency gains while maintaining strong governance, risk management, and control standards, in alignment with OCBC’s core values.

Key Responsibilities (but not limited to):

Risk and Compliance Management

• Assess departmental risks across operational, process, and compliance areas.

• Partner with risk management teams to develop and implement effective mitigation strategies.

• Ensure compliance with Group policies, regulatory requirements, and internal procedures.

• Oversee end-to-end risk governance and lead audit engagements.

• Embed efficient, scalable controls that support both innovation and disciplined risk management.

Third-Party Risk Management

• Collaborate with Vendor Management teams to ensure vendors comply with Group policies and standards.

• Conduct risk assessments and provide audit support as required.

• Strengthen vendor oversight through data-driven monitoring, automation, and continuous improvement.

Transformation, Innovation and AI Adoption

• Drive and manage transformation initiatives, ensuring timely delivery and measurable outcomes.

• Champion AI, automation, and digital solutions to reduce manual effort, enhance accuracy, and improve insights.

• Lead efforts to re-engineer legacy processes and challenge traditional ways of working.

• Partner with technology teams to implement scalable, future-ready solutions aligned with business and risk objectives.

• Foster a culture of innovation, continuous improvement, and forward-thinking execution.

Cross-Functional Collaboration:

• Work closely with operations, business, risk, and technology stakeholders to deliver cross-functional initiatives.

• Act as a bridge to ensure outcomes balance efficiency, innovation, and strong control frameworks.

Process Improvement and Re-Engineering

• Identify inefficiencies and bottlenecks across departmental and vendor processes.

• Lead process redesign, simplification, and standardisation, leveraging AI and automation where appropriate.

• Deliver measurable improvements in productivity, turnaround time, and service quality.

Documentation and Record Keeping

• Maintain accurate documentation including system access reviews, audit artefacts, and compliance records.

• Enhance practices through digitisation, standardisation, and improved audit traceability.

Ad Hoc Assignments

• Support additional projects and strategic initiatives, particularly in transformation, innovation, and operational excellence.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.

• Minimum 5 years of experience in banking, risk, or project management.

• Knowledge of risk management or third-party/vendor risk frameworks preferred.

• Proven ability to drive transformation, innovation, and process re-engineering.

• Exposure to AI, automation, or digital solutions is advantageous.

• Strong analytical, communication, and stakeholder management skills.

• Detail-oriented with strong organisational capabilities.

OCBC Core Values and Expected Behaviours

The role is expected to embody and promote OCBC’s core values in daily work and decision-making:

• Integrity & Responsibility
  Uphold the highest standards of governance, accountability, and ethical conduct, ensuring strong risk and control discipline.

• Forward-Looking & Innovation
  Challenge the status quo, embrace AI and emerging technologies, and proactively re-imagine processes to build future-ready capabilities.

• Respect & Collaboration
  Foster strong partnerships across teams, valuing diverse perspectives and enabling effective cross-functional delivery.

• Delivering Lasting Value
  Drive sustainable transformation outcomes that enhance efficiency, strengthen controls, and create long-term value for the organisation.

Working Arrangement

• 100% work in office, based at Tampines

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.