The Assistant Relationship Manager (ARM) supports the Relationship Manager (RM) in daily operations, administration, client care and relationship management. There is constant interaction with internal as well as external stakeholders, providing clients with relevant information and supporting the RM in all tasks related to the delivery of excellent service to the clients. The ARM may be the first point of contact for the client and as such, being able to gain the client’s confidence and give a positive, professional impression will be a strong asset. Strong inter-personal skills are needed, together with a service-oriented mind-set.
Key Areas of ResponsibilitiesHandle enquiries by phone or email relating to account opening procedures, product / service launch, stock trading and any service requests by clients.
Handle enquiries relating to trading and corporate action activities.
Perform Know Your Client and risk disclosure, act as a gate keeper for Company’s policies and regulatory requirements.
Handle business support administrative duties, including daily report generation, start / end of day, system check, etc.
Involve and participate in ad-hoc projects as assigned.
Responsible for the accurate and timely processing of client instructions, as well as the efficient handling of client enquiries, escalating to senior colleagues where necessary.
Assist the RM with administrative tasks such as the preparation of presentations, meetings, events and business trips as well as ad hoc analysis and research.
Organise and present oneself in an efficient and compliant manner and ensures timely and appropriate information of the superior.
Conduct reviews, plans ahead and documents work at all times.
Provides professional input proposals for improvements based on experience, incident occurrence or observation.
Assist the RM in managing business expense claims.
Process client payment orders, executes securities, funds, bonds, MM / FX trades, structured notes etc.
Deal with client enquiries and provide solutions where possible.
Maintain client contact frequency and updates records.
Ensure compliance with local & internal regulations in matters relating to client documentation, client’s instructions, account opening etc.
Ensure timely clearance of pending items and escalated deficiencies.
Ensures appropriate ethical and compliant behaviour in his/her area of responsibility, as well as customer focused and have good interpersonal and communication skills.
Bachelor’s degree or above in Business / Finance discipline
Minimum 1 year of relevant experience of related working experience
Strong interpersonal and organization skills
Result-oriented with strong initiative and drive to succeed.
Customer-focused and able to work under pressure.
Ability to build and maintain strong working relationships with sales representatives
Excellent communication, interpersonal and relationship skills.
Excellent command of both spoken and written English
Proficient in spoken Mandarin, particularly in product offering concepts and explanation to Greater China clients.
Possess CACS 1 & 2 certifications, and the relevant CMFAS licensing.
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