Manages day-to-day client communications and account activities for insurance broking clients. Responsibilities include researching client businesses and industry issues, preparing benchmarking studies and risk maps, coordinating billing and timelines, resolving account concerns, monitoring relationship satisfaction, and supporting retention and sales development. The role also builds client relationships and requires insurance industry experience and relevant general insurance certification.
Company:Marsh RiskDescription:
We are seeking a talented individual to join our Singapore retail broking team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.
This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional broking team based in Singapore. This role will offer the successful candidate fantastic exposure across a small team and a steep learning curve which in turn will offer great opportunities for career development.
We will count on you to:
- Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
- Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
- Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.
- Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.
- Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
- Begins to build relationships with professional counterparts at client organizations.
- Maintains a fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.
What you need to have:
- Bachelor’s degree with 2 to 5 years of experiences within insurance industry.
- Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.
What makes you stand out:
- Strong negotiation, presentation and problem solving skills.
- Highly motivated, team player with good interpersonal skills.
- Ability to navigate swiftly in a fast paced environment.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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