Application Support Engineer (AVP)

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As an Application Support Engineer at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.
How you succeed
To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes.
What you do

• Provide L2 support for applications, including troubleshooting, issue resolution, and root cause analysis for microservices applications.

• Analyze issues raised by users or reported by monitoring systems and provide workaround solutions.

• Work closely with Level 3 support teams to ensure prompt and comprehensive resolution of complex issues, while independently handling and resolving lower-level problems.

• Understand job dependencies and recover failed jobs

• Define and implement job automation

• Support regular simulation of disaster recovery scenarios

• Specify monitoring requirements and observe system abnormalities to prevent issues

• Conduct application capacity planning and performance tuning

• Perform regular application reviews to ensure compliance with technology security standards

• Communicate with internal IT, business units, and external vendors to resolve issues and improve application performance

Who you are

• Minimum 8-10 years of IT experience, preferably in the banking or financial institution industry

• Strong technical skillset in shell scripting, Java, PostgreSQL, SQL scripting, Kafka, Kubernetes/Docker, OpenShift, IBM MQ, Redis, Grafana, and Kibana. 

• Solid understanding of container platforms, DevOps methodologies, and Site Reliability Engineering (SRE) principles

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to perform effectively under pressure while managing and prioritizing multiple tasks

• Proactive and flexible, with a strong commitment to customer satisfaction

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.