APAC PMO Manager

PMO Manager (APAC)Centric Software
Centric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor and consumer goods companies. Our PMO has an appetite for innovative technologies, a strong autonomy, credibility with senior stakeholders, and a taste for challenge. You are joining a close-knit and motivated team, and you will evolve within a growing company, with the opportunity and responsibility to contribute, letting your talent speak.
Description of the Role

• As a Regional PMO Manager with Centric, you role with be equally split between PMO responsibilities (50%) and Project Direction responsibilities (50%)
• Your Project Direction responsibilities will include:
  1. Governance of Centric Software key customer account. In Particular, you will:
     • Ensure the successful delivery of a C8 PLM implementation project, through close working with the Centric Project Manager.
     • Manage project escalations within Centric and/or with the customer
     • Attend Project Steering Committee meetings
     • Working with Centric Presales and Sales team colleagues, draft and maintain service offers (SOW) inherent to projects, and ensure compliance with contractual commitments by the parties.
     • Manage client expectations based on Centric's obligations.
     • When needed, you may also:
       • Participate in Business Requirements Gathering workshops
       • Support and coach the project team during the project execution
       • Participate in application design
       • Ensure that C8 PLM configuration practices best practices are enforced.
       • Consolidate description of new product requirements and work with Centric R&D to define delivery targets.
  2. Ensuring that your projects are delivered with all three of the metrics below met:
     • On time delivery
     • On budget delivery (client budget and Centric margin)
     • High customer satisfaction (“customer referenceability”)
  3. Ensuring that a personal billable utilization target of 50% is met after your initial 3 months onboarding period
• Your PMO responsibilities will include:
  1. Lead the execution of Centric Regional PMO Transformation initiatives
     • Aligning with management team
     • Devising strategy and roadmap
     • Running weekly alignment with Project Managers
     • Developing tools and policies
  2. Contributing to the Global PMO initiative
     • Develop new changes (templates, policies, frameworks, etc)
     • Rollout new changes, training PMs on new tools, processes, procedures etc
     • Participate in the PMs Hiring process
     • Participating in regular Global PMO meetings
  3. Monitoring and Enforcing the proper usages of PMO Best Practices
  4. Prepare and support regular management reports
     • Regular reporting on contract performance (sales order consumption, timesheet reports, AOS reports)
     • Partner with Finance teams on resolving queries and issues arising on Billing and Revenue topics
     • Administer relevant master data and Professional Services Automation (PSA) reports and system configurations.
  5. Support Regional Management and Regional Operations by :
     • Monitoring Regional Revenue reports
     • Monitoring Regional Billing reports
     • Monitoring Billability and Utilization of the Regional team
     • Monitoring Regional resource allocation / resourcing
     • Monitoring FOC work (Free Of Charge) on all Regional accounts
     • Provide regular financial and staffing forecast updates to the Regional Management Team
     • Participate to Ad hoc day to day operation issues resolutions (billing, revenue, reconciliations,…)
     • Provide regular reports to Regional and Centric Management on the topics listed above

Skills Required

• 10+ years of experience as a Project Director and/or PMO Manager in the software industry.
• Track record of multiple successful large Software implementations (>$1M services budget).
• PMP (or Prince2) Certification is preferred; other certifications a plus.
• Track record of successful PMO transformation Initiatives.
• In depth knowledge with agile project methodologies and practices.
• Good working knowledge of Atlassian tools (Jira & Confluence) is required.
• Experience in IT within retail, fashion, luxury, outdoor, FMCG or other industries targeted by Centric Software a plus.
• Ability to learn new industries, practices and methodologies quickly.
• Organized, self-motivated, proactive and structured personality. High level of detail and accuracy.
• Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers.
• High level of ability to work with team colleagues in a collaborative, respectful, professional environment - remotely with the use of collaboration tools such as Microsoft Teams.

Other Considerations

• The role is primarily working from home, but some travel is expected - either to customers or to team events in the Region or globally.
• Remuneration is based on seniority and experience
• You will report to the Regional Vice President.