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Summary
We are looking for experienced candidate with strong knowledge on Navitaire PSS to provide high-quality specialized functional and technical support for BUs. The candidate will support the Navitaire COE team in various tasks - troubleshooting, investigating, resolving complex incidents and liaising with Navitaire secondary support (if required). This role requires candidate to be highly independent with strong problem-solving skills and attention to details.Job Description
Key Responsibilities
- Investigate incidents and issues concerning Reservations, DCS and CUTE provider.
- Provide all necessary technical support relating to various applications within Navitaire.
- Work closely with other teams to ensure timely completion of requests and minimal impact to day-to-day operations.
- Provide expert-level support for escalated issues from Level 2 (ITSM Service Desk) and ensure resolution in a timely and efficient manner.
- Respond to escalated calls after office hours (when required).
- Partake in projects and collaboration (when required).
Requirements
- Bachelor’s degree or Diploma in Information Technology or similar discipline.
- Strong knowledge in Navitaire applications to investigate issues.
- Have practical experience in application support, fault analysis and troubleshooting and be comfortable supporting application users across various business units.
- Be able to work independently, under pressure in a fast-paced environment.
- Can build good rapport with business partners.
- A good listener with strong analytical, verbal and written communication
- Some knowledge of SQL, SOAP API & REST API.
- Ability to manage projects.
- Data analysis & Problem-solving mindset.
Scoot Singapore Office
Singapore, , Singapore, 819663
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
