Analyst, Navitaire COE (1-year Contract)

Summary

We provide seamless digital experiences for the Scoot community by embracing innovation and collaboration. From streamlining processes to delivering resilient and high-quality digital solutions, we ensure user satisfaction, security, and optimal performance, ultimately driving Scoot’s success.
Are you ready to dive into a dynamic role that keeps our systems flying high? As an Analyst with the Navitaire COE (Support) team for Scoot, you’ll play a vital part in maintaining and enhancing our Passenger Service System (PSS), Navitaire.
This 1-year contract role involves troubleshooting, optimizing, and delivering solutions to ensure operational excellence. If you enjoy unraveling technical challenges and being a central point of expertise, this could be your takeoff point! ✈

Job Description

System Monitoring and Support

• Provide operational support for Scoot’s Navitaire Passenger Service System (GoNow).

• Troubleshoot technical issues and define solutions to minimize disruptions to operations and customer experience.

• Monitor system performance and ensure uptime stability in collaboration with internal teams and vendors.

Incident and Problem Resolution

• Manage and resolve system-related incidents while identifying root causes for recurring problems.

• Coordinate responses to urgent issues and provide regular updates to stakeholders on progress.

• Collaborate with stakeholders and vendors to ensure timely and effective issue resolution.

System Optimization and Testing

• Identify areas for process and system improvements, proposing configuration changes as required.

• Conduct system regression and user acceptance testing (UAT) before rolling out updates or fixes.

• Work closely with functional teams to ensure new features or workflows meet operational requirements.

Documentation and Reporting

• Maintain system documentation, including troubleshooting guides, configurations, and issue logs.

• Prepare regular reports on technical operations and system health for review by management.

Collaboration and Knowledge Sharing

• Support team members by sharing knowledge on system functionality and troubleshooting methods.

• Act as a liaison between internal operational teams and external Navitaire support services

Key Requirements

• Degree or Diploma in Information Technology, Computer Science, or a related field.

• Knowledge of the Navitaire Passenger Service System (PSS) or similar systems is preferred.

• Prior experience in IT system support or operational roles within the airline industry is an advantage.

• Strong analytical and problem-solving skills with an eagerness to learn.

• Familiarity with incident management or IT service delivery processes is a bonus.

• Effective communicator who can work collaboratively with stakeholders and vendors.

• Availability to work on a 1-year contract with possible rotational support