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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Customer Document Management Specialist is responsible for managing, organizing, and safeguarding customer documentation within the bank’s document vault. This role ensures the accurate digitalization, storage, and updating of customer records while maintaining compliance with internal policies and regulatory requirements. The position requires close collaboration with key stakeholders, including Relationship Managers, the Transaction Banking team, and other Operation teams.
Key Responsibilities:
- Document Management & Storage: Manage and securely storer customer documents received into the bank’s documents vault.
- Digitalization & Record Maintenance: Ensure timely digitalization and updating of existing and new customer documents in the Regional Document Management System (RDMS).
- Signature Verification & Management: Upload and manage specimen signatures in the Signature Verification System (SVS) for authentication purposes.
- Stakeholder Coordination: Liaise with other business units and customers to facilitate document-related requests and ensure smooth operations.
- Process Improvements & System Enhancements: Proactively participate in projects related to new controls, system enhancement, and process improvements to strengthen document management frameworks.
- Compliance & Risk Management: Ensure adherence to internal policies and regulatory standards related to customer document handling and storage
- Additional Duties: Perform other duties as assigned by management.
Job Requirements:
- Degree in the relevant field.
- Experience in document management, banking operations, or a related field.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively with multiple teams and stakeholders.
- Strong problem-solving skills and proactive mindset in implementing improvements.
- Familiarity with banking policies, compliance requirement, and risk controls is a plus.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
