The AI Ops Engineer will architect and optimize Splunk ITSI dashboards, investigate system issues, apply machine learning for anomaly detection, and collaborate on predictive analytics.
AI OPS ENGINEER
Important Information
Location: Singapore
Responsibilities:
- Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
- Continuously enhance visibility into the health and performance of applications and infrastructure.
- Leverage observability data to investigate system issues and anomalies in real-time.
- Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
- Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages.
- Collaborate with data teams to operationalize predictive analytics for IT incident management.
- Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
- Ensure accurate service correlation and dependency mapping across platforms.
Requirement:
- Degree in Computer Science, Engineering, Information Systems, or equivalent.
- Hands-on experience with Splunk ITSI or similar observability platforms.
- Strong knowledge of ServiceNow, including CMDB and CI relationships.
- Familiarity with machine learning for anomaly detection and predictive analytics.
- Proficient in scripting (Python, linux) for automation.
- Understanding of ITIL and modern IT operations practices.
- Analytical mindset with strong troubleshooting and investigation skills using observability data.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
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