AI Advantage Lead - APAC & Japan

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are building a new global AI Advantage team at ServiceNow, and we’re looking for an exceptional candidate to oversee APAC and Japan.  We’re interested in candidates that can help turn our customer’s strategy into real proof in weeks.

About the Role
These leaders will run intensive, on-site Vision-to-Prototype engagements with C-level executives across our Marquee customers— helping define ServiceNow strategy, prioritize high-value use cases, and orchestrate cross-functional teams to build prototypes on the ServiceNow platform with an emphasis on AI.

Think of it as a blend of:
• strategic advisor,
• transformation catalyst, and
• engagement leader guiding 4–6 week sprints.

You’ll work closely with our Workflow Design Studio, Chief Transformation Officers, industry teams, and value leaders to help customers move from AI ambition → execution with real speed and clarity.

What We’re Looking For
• 5+ years consulting experience 
• Strong executive presence and workshop facilitation
• Experience shaping transformation strategy, operating models, or digital/AI programs
• Ability to structure ambiguous problems and drive alignment across senior stakeholders
• Comfort leading multi-disciplinary teams through high-velocity engagements
• Global mindset; roles open in AMS, EMEA, APJ

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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